31 July - 01 August, 2019 | Sir Stamford, Circular Quay

Government Service Design Media Centre

View 2019 Government Service Design Event Guide

The 3rd Annual Government Service Design Summit is set to return this year between 31st July and 1st August 2019 in Sydney, now co-Located with the Digital Citizen Services Summit 2019.What's new this year?Explore the Large-Scale Service Design Transform ...

Featured Download

Effective Service Design Practices: Leveraging Human-Centred Design and Technological Innovation to Optimise Customer Experience

Ahead of Government Service Design 2019, we take a look at how two organisations – ASIC and Service NSW are leveraging human-centred design and technological innovations to improve their customer service capabilities.

The ATO’s Citizen-Centric Digital Platform: Leveraging Journey Mapping into Your Service Design Strategy

Ahead of Government Service Design 2019, we caught up with Claire O’Neill, Assistant Commissioner – Enterprise Work Management at the ATO, to learn more about how effective customer journey mapping has enabled the government agency to implement a digital platform tailored to the ...

Strengthening your Service Design Communication Skills: Leveraging Visual Tools to Improve Clarity and Enhance Customer Service Outcomes

Drawings and imagery offers universality and can simplify difficult concepts to ensure all stakeholders are on the same page during the discovery, prototyping, and ideation stages. 

Fast Track Your Attendance

Fast Track Your Attendance - Government Service Design 2019

Want to Fast Track your attendance to Government Service Design 2019? It's easy! Simply download the registration form and email back to registration@iqpc.com.au

Government Service Design 2019 Business Case

The 3rd Annual Government Service Design Summit 2019 is the #1 event for service design professionals in government.View the Business Case and see why it is the go-to event for government service design professionals in 2019.