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Putting People First: Leveraging Human Centred Design in Service Delivery
Ahead of the
Government Service Design Summit 2018 we chat to Andrew Dadswell, Senior
Manager of Strategic Engagement at ASIC. In this article Andrew explores ASIC’s
strategic review of their MoneySmart offering and delves into the human centred
design approaches being leveraged to shape service offerings and enhance the
user experience.
Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services
Ahead of the Government Service Design
Summit 2018 we chat to Bryan Williams, previously Chief Knowledge Officer at
Service NSW. In this article Bryan shares with us details of Service NSW’ scalable knowledge system that is
simultaneously streamlining operations, improving project delivery efficiency
and increasing the front end user experience through improved service design
and omni-channel access.
Five Top Tips to Create Superior Customer Driven Government Services
Ahead of the Government Service Design Summit
2018 we take a look at the five best practice strategies government
organisations from all across the country are leveraging to streamline internal
processes, and optimise the end user experience.