Effective Service Design Practices: Leveraging Human-Centred Design and Technological Innovation to Optimise Customer Experience

Effective Service Design Practices: Leveraging Human-Centred Design and Technological Innovation to Optimise Customer Experience

Ahead of Government Service Design 2019, we take a look at how two organisations – ASIC and Service NSW are leveraging human-centred design and technological innovations to improve their customer service capabilities.

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