Strengthening Your Service Design Communication Skills Leveraging Visual Tools To Improve Clarity And Enhance Customer Service Outcomes
Strengthening your Service Design Communication Skills: Leveraging Visual Tools to Improve Clarity and Enhance Customer Service Outcomes
and imagery offers universality and can simplify difficult concepts to ensure
all stakeholders are on the same page during the discovery, prototyping, and
ideation stages. Gaining a higher level of understanding can then promote greater
problem solving capabilities, and ultimately, the creation of better customer
services and offerings. We caught up with Belinda Hogg,
Lead Designer, Health Design Lab at the Australian Government Department
of Health to find out more about using visual clarity to strengthen
communication and service delivery, ahead of Government Service Design 2019.
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