The Atos Citizen Centric Digital Platform Leveraging Journey Mapping Into Your Service Design Strategy
The ATO’s Citizen-Centric Digital Platform: Leveraging Journey Mapping into Your Service Design Strategy
Ahead of Government Service Design 2019, we caught up with Claire O’Neill, Assistant Commissioner – Enterprise Work Management at the ATO, to learn more about how effective customer journey mapping has enabled the government agency to implement a digital platform tailored to the customer experience.
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