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31 July - 01 August, 2019 | Sir Stamford, Circular Quay
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Ann Turner, Program Director Information Management Modernisation & Line of Business Strategy at Department of Family and Community Services NSW

Ann Turner


Program Director Information Management Modernisation & Line of Business Strategy
Department of Family and Community Services NSW

Check out the incredible speaker line-up to see who will be joining Ann.

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Conference Day One: Wednesday, 31 July 2019

Sunday, July 21st, 2019

2:20 PM PANEL: Exploring the Concept of Ownership for Service Design and Internal Delivery Standards

Service Design is an increasingly vital feature in the success of an organisation/department and needs to keep up with ongoing cultural and technological changes in society. Service design leaders and teams are being developed and introduced to drive effective research, testing, and implementation of new delivery practices – but who is accountable or responsible for maintaining and driving further innovation for service design after a transformation?

  • Understanding who sits with simplicity data
  • Exploring who is accountable for business improvement and how to pull the right resources
  • Looking at SLA’s for solutions and the best approach to drive innovation

Panelists: