Felicity Cox
Director
NSW Department of Premier and Cabinet
Check out the incredible speaker line-up to see who will be joining Felicity.
Download The Latest AgendaConference Day Two: Thursday, 1st August 2019
Tuesday, January 8th, 2019
11:40 AM CASE STUDY: Delivering Streamlined Services to the Public through Digital Transformations and Citizen Programs
The NSW Department of Premier and Cabinet are moving towards customer-driven service designs and reforms that lead to improvements in communication and engagement across NSW. This case study will explore from the centrally positioned office that focuses on customer experience:
- How to obtain insights and find areas for improvement in public service design
- Working across agencies and co-designing digital streamline services
- Exploring the learning’s and maintaining a continued focus of digitisation