31 July - 01 August, 2019 | Sir Stamford, Circular Quay
Felicity Cox, Director at NSW Department of Premier and Cabinet

Felicity Cox

NSW Department of Premier and Cabinet

Check out the incredible speaker line-up to see who will be joining Felicity.

Download The Latest Agenda

Conference Day Two: Thursday, 1st August 2019

Tuesday, January 8th, 2019

11:40 AM CASE STUDY: Delivering Streamlined Services to the Public through Digital Transformations and Citizen Programs

The NSW Department of Premier and Cabinet are moving towards customer-driven service designs and reforms that lead to improvements in communication and engagement across NSW. This case study will explore from the centrally positioned office that focuses on customer experience:

  • How to obtain insights and find areas for improvement in public service design
  • Working across agencies and co-designing digital streamline services
  • Exploring the learning’s and maintaining a continued focus of digitisation