31 July - 01 August, 2019 | Sir Stamford, Circular Quay
Jane Simmons, Executive Director, School Services at NSW Department of Education

Jane Simmons

Executive Director, School Services
NSW Department of Education

Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda

Conference Day One: Wednesday, 31 July 2019

Sunday, July 21st, 2019

11:20 AM CASE STUDY: Providing Tailored Services for NSW Schools through a New Service Design Model that Utilises Customer Needs and Data

The NSW Department of Education are currently testing and rolling out a new large-scale service design transformation that includes a shift cultural change, new layers of working, and integrated ongoing data support to change the way they work and inform.

  • Developing an innovative service design based on customer needs and data
  • Co-Designing across the Department and introducing a new CRM
  • Building capability and ensuring capacity to provide reliable and focused expertise

4:10 PM How to Ensure Service Design Transformation Success as a Leader

In order to execute a successful service design transformation, you need to have a strong internal customer-facing culture and capable staff. However – just as important – this table will discuss what you need from the perspective of leadership skills for Directors and Team Leaders driving research, communication, strategies and change.