Conference Day One: Wednesday, 31 July 2019
Sunday, July 21st, 2019
11:20 AM CASE STUDY: Providing Tailored Services for NSW Schools through a New Service Design Model that Utilises Customer Needs and Data
The NSW Department of Education are currently testing and rolling out a new large-scale service design transformation that includes a shift cultural change, new layers of working, and integrated ongoing data support to change the way they work and inform.
- Developing an innovative service design based on customer needs and data
- Co-Designing across the Department and introducing a new CRM
- Building capability and ensuring capacity to provide reliable and focused expertise
In order to execute a successful service design transformation, you need to have a strong internal customer-facing culture and capable staff. However – just as important – this table will discuss what you need from the perspective of leadership skills for Directors and Team Leaders driving research, communication, strategies and change.