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31 July - 01 August, 2019 | Sir Stamford, Circular Quay
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Jane Simmons, Executive Director, School Services at NSW Department of Education

Jane Simmons


Executive Director, School Services
NSW Department of Education

Check out the incredible speaker line-up to see who will be joining Jane.

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Conference Day One: Wednesday, 31 July 2019

Sunday, July 21st, 2019

11:20 AM CASE STUDY: Providing Tailored Services for NSW Schools through a New Service Design Model that Utilises Customer Needs and Data

The NSW Department of Education are currently testing and rolling out a new large-scale service design transformation that includes a shift cultural change, new layers of working, and integrated ongoing data support to change the way they work and inform.

  • Developing an innovative service design based on customer needs and data
  • Co-Designing across the Department and introducing a new CRM
  • Building capability and ensuring capacity to provide reliable and focused expertise

4:10 PM How to Ensure Service Design Transformation Success as a Leader

In order to execute a successful service design transformation, you need to have a strong internal customer-facing culture and capable staff. However – just as important – this table will discuss what you need from the perspective of leadership skills for Directors and Team Leaders driving research, communication, strategies and change.