Conference Day Two: Thursday, 1st August 2019
Tuesday, January 8th, 2019
1:20 PM CASE STUDY: Exploring Service NSW’s Mobile Service Centres Initiative that Improves Access to Rural Communities
Service NSW have designed four custom fitted buses that will each spend 46 weeks a year on the road providing services to more isolated communities. Performing every major service in a cashless design and visiting towns with advance notice this initiative is aimed to provide easier access and support for citizens across the state.
- Investigating the bus design such as choosing which services to include and going cashless
- Exploring the customer this initiative caters to and how it will improve their experience
- Analysing the feedback and design following the launch of two buses in February 2019