31 July - 01 August, 2019 | Sir Stamford, Circular Quay
Kylie De Courteney, Chief Customer Officer at Service NSW

Kylie De Courteney

Chief Customer Officer
Service NSW

Check out the incredible speaker line-up to see who will be joining Kylie.

Download The Latest Agenda

Conference Day Two: Thursday, 1st August 2019

Tuesday, January 8th, 2019

1:20 PM CASE STUDY: Exploring Service NSW’s Mobile Service Centres Initiative that Improves Access to Rural Communities

Service NSW have designed four custom fitted buses that will each spend 46 weeks a year on the road providing services to more isolated communities. Performing every major service in a cashless design and visiting towns with advance notice this initiative is aimed to provide easier access and support for citizens across the state.

  • Investigating the bus design such as choosing which services to include and going cashless
  • Exploring the customer this initiative caters to and how it will improve their experience
  • Analysing the feedback and design following the launch of two buses in February 2019