Lisa Jansen
Service Design Lead
Digital Transformation Agency
Check out the incredible speaker line-up to see who will be joining Lisa.
Download The Latest AgendaConference Day Two: Thursday, 1st August 2019
Tuesday, January 8th, 2019
9:50 AM CASE STUDY: Layers of Service Design To Transform Government Services For Everyone
The DTA is delivering a digital identity program which will allow users of government services to get more done online at a time and place they choose. Having to show your identity documents in person is the biggest barrier to government services being available end-to-end online, so we are designing and delivering a whole of economy solution, where many people and many products are impacted.
- Exploring opportunities where the DTA has partners with agencies
- Applying multiple layers of service design to design an end to end experience that meet everyone’s needs and expectations