31 July - 01 August, 2019 | Sir Stamford, Circular Quay
Michael Lau, R/Director Market Design at NSW Department of Industry

Michael Lau


R/Director Market Design
NSW Department of Industry

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Conference Day Two: Thursday, 1st August 2019

Tuesday, January 8th, 2019


9:10 AM CASE STUDY: Life Launcher: Enabling a Holistic Approach to Career and Training Information Sharing

In February 2019, the Department of Industry released an operational launch of a digital web application that supports current and prospective students to make more informed career choices. The project is working towards an environment that unifies Government Departments, all levels of education, and career opportunities in one service.

  • Exploring how the design of information is targeting the customer and their needs
  • Unifying stakeholders and maintaining up-to-date resources
  • Analysing the design and customer satisfaction outcomes