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April 29 - May 01, 2020
| Austin, Texas
Main Conference Day Two: Friday, April 26, 2019
Start of Main Conference Day Two
8:30 am - 9:05 am
Registration & Breakfast
9:05 am - 9:15 am
Day 2 Chairman Opening Remarks
Robert Mischianti -
Chief Evangelist,
Nicus Software
QUANTIFYING IT VALUE
9:15 am - 10:00 am
CLIENT CASE STUDY: The Importance of Benchmarking in IT Financial Management
Sebastien Masclet -
Director, Technology Business Management,
Hearst Technology
Kathy Rudy - Partner, ISG
Join us for a fireside chat where you will learn how Hearst uses benchmarking and other outside measurements to manage IT spend along with how they make decisions based on the data.
Key Discussion points include:
What can we learn from tools, outside data and measurements
How the results are used and what actions are taken
Learning from others successes and victories
Exploring common pitfalls and how to avoid them
Sponsored by: Information Services Group
10:00 am - 10:45 am
"Dont' Let Perfect Get in the Way of Progress"
Pia Wakefield -
Technology Business Management (TBM) Lead,
Ciena
Get going on your ITFM or TBM journey now; focus on maturing your data over time. In this session you will learn about data quality principles for every day use.
Data maturity roadmaps and how they may help.
10:45 am - 11:15 am
Morning Coffee Break
11:15 am - 12:00 pm
Moving Beyond Costs and into Value
Steven Morley -
Technology Business Manager,
Intermountain Healthcare
While costs of IT services are necessary to make sound business decisions, they are only one part of the equation. In this session we’ll look at ideas on how to
paint more of the picture by capturing and measuring value in the eyes of your internal partners.
Utilization of a framework to optimize the business model for your services
Ideas on how to define value.
Using ITFM, and beyond, to make smarter business decisions that will increase the value IT brings to each partnership
TRANSFORMING THE BUSINESS: THE TIME IS NOW!
12:00 pm - 12:45 pm
CASE STUDY: How Machine Learning and AI will Increase your ITFM Value: Why Now More Than Ever?
Josué Batista -
Information Technology Strategy Manager,
HM Health Solutions
With so many advancements within the field of technology the more current practices can almost seem like science fiction. It seems like to keep up we have to have it all, but it’s hard to measure what software is actually producing returns! ITFM can assist you with quantifying these returns, let’s find out how.
Providing a means to model and calculate metrics and KPIs
Utilizing technology to create new revenue streams
Optimizing existing processes and gaining completion edge
