April 24 - 26, 2019
Chicago, IL

Main Conference Day Two: Friday, April 26, 2019

Start of Main Conference Day Two

8:30 am - 9:05 am Registration & Breakfast

9:05 am - 9:15 am Day 2 Chairman Opening Remarks

Robert Mischianti, Chief Evangelist at Nicus Software

Robert Mischianti

Chief Evangelist
Nicus Software


9:15 am - 10:00 am CLIENT CASE STUDY: The Importance of Benchmarking in IT Financial Management

Join us for a fireside chat where you will learn how Hearst uses benchmarking and other outside measurements to manage IT spend along with how they make decisions based on the data.

Key Discussion points include:
What can we learn from tools, outside data and measurements
How the results are used and what actions are taken
Learning from others successes and victories
Exploring common pitfalls and how to avoid them

Sebastien Masclet, Director, Technology Business Management at Hearst Technology

Sebastien Masclet

Director, Technology Business Management
Hearst Technology

Kathy Rudy, Partner at ISG

Kathy Rudy


10:00 am - 10:45 am "Dont' Let Perfect Get in the Way of Progress"

Get going on your ITFM or TBM journey now; focus on maturing your data over time. In this session you will learn about data quality principles for every day use.
Data maturity roadmaps and how they may help.
Pia Wakefield, Technology Business Management (TBM) Lead at Ciena

Pia Wakefield

Technology Business Management (TBM) Lead

10:45 am - 11:15 am Morning Coffee Break

11:15 am - 12:00 pm Moving Beyond Costs and into Value

While costs of IT services are necessary to make sound business decisions, they are only one part of the equation. In this session we’ll look at ideas on how to
paint more of the picture by capturing and measuring value in the eyes of your internal partners.
Utilization of a framework to optimize the business model for your services
Ideas on how to define value.

Using ITFM, and beyond, to make smarter business decisions that will increase the value IT brings to each partnership
Steven Morley, Technology Business Manager at Intermountain Healthcare

Steven Morley

Technology Business Manager
Intermountain Healthcare


12:00 pm - 12:45 pm CASE STUDY: How Machine Learning and AI will Increase your ITFM Value: Why Now More Than Ever?

With so many advancements within the field of technology the more current practices can almost seem like science fiction. It seems like to keep up we have to have it all, but it’s hard to measure what software is actually producing returns! ITFM can assist you with quantifying these returns, let’s find out how.

Providing a means to model and calculate metrics and KPIs
Utilizing technology to create new revenue streams
Optimizing existing processes and gaining completion edge

Josué Batista, Information Technology Strategy Manager at HM Health Solutions

Josué Batista

Information Technology Strategy Manager
HM Health Solutions

12:45 pm - 2:00 pm Networking Luncheon

2:00 pm - 2:45 pm Building Homegrown Systems, using Existing ERP Systems while Leveraging Business Intelligence Tools

Paul Matthews, Director of Finance at University of Pittsburgh Medical Center

Paul Matthews

Director of Finance
University of Pittsburgh Medical Center

2:45 pm - 3:30 pm CLOSING KEYNOTE: Fast Tracking your ITFM Journey. How one company saw results in just ninety days and how they fully transformed into a full service organization over a four year period!

Joe Mitchell, Business Operations Manager - Infrastructure Business Office at LinkedIn

Joe Mitchell

Business Operations Manager - Infrastructure Business Office

1:30 pm - 1:40 pm Chairman Closing Remarks & Event Wrap-up

Robert Mischianti, Chief Evangelist at Nicus Software

Robert Mischianti

Chief Evangelist
Nicus Software

Conference Adjourns - see you next year!