April 24 - 26, 2019
Chicago, IL

Pre-Conference Workshop Day: Wednesday April 24, 2019

Start of Workshops Day

8:00 am - 8:30 am Workshops Registration

8:30 am - 10:45 am WORKSHOP A: How do we get back on track after a lack luster implementation?

Bad implementations happen  - some 30% of ITFM tool implementations fail to meet  expectations 
according  to Gartner. In this session you  will learn from a
Fortune 500 company that  went  from  an unsuccessful ITFM implementation journey to later go on 
and hit expectations and  Increase the bottom line.

•  Getting your team back on board after an initially failed implementation
•  Terminating your ITFM vendor relationship in favor of another
•  What can we do different ?

Ted Townsend, Director-Operations Finance and Technology, Asurion

Ted Townsend, Director, Operations Finance and Technology Business Management Office at Asurion Corporation

Ted Townsend

Director, Operations Finance and Technology Business Management Office
Asurion Corporation

10:45 am - 11:00 am Morning Coffee Break

11:00 am - 1:00 pm WORKSHOP B: Is your Finance “Agile”? How to survive information deluge and balance Cost, Value, and Risk?

Businesses have become more complex. Demands on Finance teams continue to increase. The processes, data, measures, and technology tools are not
standardized. The increase in the amount of data reviewed by executives over the past two years has doubled or tripled. Finance teams must transform to support
the increasingly complex and strategic role of a financial partner.
You will return from this session to your team/business with fresh ideas on how to:
Evolve into modern Agile Finance
Optimize Financial Management
Define and Drive Value
Chose between transparency and translucency.

Davit Avagyan, Senior Financial Controller, Freddie Mac

**Session attendees will have the unique ability to submit questions prior to this session
Davit Avagyan, Senior Financial Controller at Freddie Mac

Davit Avagyan

Senior Financial Controller
Freddie Mac

1:00 pm - 2:00 pm Lunch Served

2:00 pm - 4:00 pm WORKSHOP C: How to do IT Show-back or Chargeback Like a Pro

Many organizations execute show-back and chargeback with success, while others fail. The reasons for failure are almost always the same and are avoidable. This workshop will break down keys to success, common pitfalls, and even offer a few extra tips for achieving customer delight. Walk away with actionable next steps to:

Educate and enable decision making. Help consumers completely understand their usage and cost to leverage it effectively
Manage complexity and automate. Avoid common setbacks including bill confusion and manual collection of data
Promote and seek continuous improvement. Implement a communication plan and a program for success beyond implementation


Robert Mischianti, Chief Evangelist at Nicus Software

Robert Mischianti

Chief Evangelist
Nicus Software

Close of Workshops Day