Pre-Conference Workshop Day: Wednesday April 24, 2019
Start of Workshops Day
8:00 am - 8:30 am Workshops Registration
8:30 am - 10:45 am WORKSHOP A: How do we get back on track after a lack luster implementation?
Bad implementations happen - some 30% of ITFM tool implementations fail to meet expectations
according to Gartner. In this session you will learn from a
Fortune 500 company that went from an unsuccessful ITFM implementation journey to later go on
and hit expectations and Increase the bottom line.
• Getting your team back on board after an initially failed implementation
• Terminating your ITFM vendor relationship in favor of another
• What can we do different ?
Ted Townsend, Director-Operations Finance and Technology, Asurion
Ted TownsendDirector, Operations Finance and Technology Business Management Office
10:45 am - 11:00 am Morning Coffee Break
11:00 am - 1:00 pm WORKSHOP B: Is your Finance “Agile”? How to survive information deluge and balance Cost, Value, and Risk?
Businesses have become more complex. Demands on Finance teams continue to increase. The processes, data, measures, and technology tools are not
standardized. The increase in the amount of data reviewed by executives over the past two years has doubled or tripled. Finance teams must transform to support
the increasingly complex and strategic role of a financial partner.
You will return from this session to your team/business with fresh ideas on how to:
Evolve into modern Agile Finance
Optimize Financial Management
Define and Drive Value
Chose between transparency and translucency.
Davit Avagyan, Senior Financial Controller, Freddie Mac
**Session attendees will have the unique ability to submit questions prior to this session
Davit AvagyanSenior Financial Controller
1:00 pm - 2:00 pm Lunch Served
2:00 pm - 4:00 pm WORKSHOP C: How to do IT Show-back or Chargeback Like a Pro
Many organizations execute show-back and chargeback with success, while others fail. The reasons for failure are almost always the same and are avoidable. This workshop will break down keys to success, common pitfalls, and even offer a few extra tips for achieving customer delight. Walk away with actionable next steps to:
Educate and enable decision making. Help consumers completely understand their usage and cost to leverage it effectively
Manage complexity and automate. Avoid common setbacks including bill confusion and manual collection of data
Promote and seek continuous improvement. Implement a communication plan and a program for success beyond implementation
Robert MischiantiChief Evangelist