Companies large and small are undergoing significant transformations. VSP Global has built an effective operating model that drives higher levels of accountability, partnership and value to the business. View this presentation to understand the value of the IT-as-a-Service model in enabling the concept of Running IT as a Business. Examples are shared on how VSP built a system to support these key pillars of transformation:
Service Portfolio (Service Portfolio/Catalog)
Service Costing (IT Financial Management)
Service Metrics (Incident, Change, Service Level Management).
Presentation by Ed Hoy, Senior Director, Technology Portfolio and Business Management, VSP Global.
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