April 24 - 26, 2019
Chicago, IL
Robert Mischianti, Chief Evangelist at Nicus Software

Robert Mischianti

Chief Evangelist
Nicus Software

Pre-Conference Workshop Day: Wednesday April 24, 2019

Wednesday, April 24th, 2019

2:00 PM WORKSHOP C: How to do IT Show-back or Chargeback Like a Pro

Many organizations execute show-back and chargeback with success, while others fail. The reasons for failure are almost always the same and are avoidable. This workshop will break down keys to success, common pitfalls, and even offer a few extra tips for achieving customer delight. Walk away with actionable next steps to:

Educate and enable decision making. Help consumers completely understand their usage and cost to leverage it effectively
Manage complexity and automate. Avoid common setbacks including bill confusion and manual collection of data
Promote and seek continuous improvement. Implement a communication plan and a program for success beyond implementation

Main Conference Day One: Thursday April 25, 2019

Thursday, April 25th, 2019

11:55 AM PANEL: Showback & Chargeback: Keys to Success Now and in the Future

In this panel discussion, ITFM experts from various industries will share their expertise on how to get beyond defending the bill, enabling customers of IT to understand spend and value, and changing the conversation and relationship between IT and the business.

Main Conference Day Two: Friday, April 26, 2019

Friday, April 26th, 2019

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda