Ahead of the 15th Annual Loan Origination & Experience Summit 2020, we take a look back at how UBank and Suncorp were ensuring simplicity and integrity to drive customer-centric services and improve customer experience. Harnessing technological innovation and optimised processes to enhance customer loan journeys, we uncovered insights from Elisabeth Hurley, Senior Digital Lead at UBank, and Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp.
Ahead of the 14th Annual Loan Origination Summit, we present you this industry report, authored by Ian Pollari from KPMG Australia. This study, based on a survey of over 1,000 online alternative finance companies across the Asia Pacific, including Australia, reveals that the Australian alternative finance market reached over US$1 billion, capturing 32 percent of the Asia Pacific market share (excluding China), having grown by 88 percent against the previous year.
Ahead of Loan Origination and Experience 2020, take a look back at some of 2019's highest rated presentations. Featuring insights from:
In Australia, a new legislation on consumer data rights, paving the way for the introduction of Open Banking, has been passed. The new rules allow consumers to have more freedom to share their account data with third party fintechs and challenger banks. Because of this legal foundation, expect that there will be increased competition across the industry. One could even say that the impact will be most felt in Loan Origination.
Joel Larsen, Head of Customer Engagement, Home Ownership at Westpac spoke to IQPC ahead of the upcoming 15th Annual Loan Origination & Experience Summit 2020, Australia's longest running and only event dedicated to Loan Origination & Experience happening on 18-20 May 2020 at Pullman Hyde Park, Sydney, Australia. He shared his thoughts on finding success in loan origination as well as Westpac’s key differentiation in this highly competitive and highly regulated market.