Main Event Essential Tracks: 14 - 15 October 2020
Main Event Premium Tracks: 13 - 15 October 2020
9:00 AM - 10:10 AM (AEDT) | ESSENTIAL TRACKS FREE TO ATTEND
Exclusive Content
Optimising the Customer Loan Journey: How Suncorp and UBank are Harnessing Simplicity and Integrity to Deliver Great Customer Experiences
Ahead of the 15th
Annual Loan Origination & Experience Summit 2020, we take a look back at how UBank and Suncorp were ensuring simplicity and integrity to drive
customer-centric services and improve customer experience. Harnessing
technological innovation and optimised processes to enhance customer loan
journeys, we uncovered insights from Elisabeth
Hurley, Senior Digital Lead at UBank,
and Brett Walker,
Manager of Home Lending and Customer Lifecycle at Suncorp.
Diversifying Growth: The 3rd Asia Pacific Alternative Finance Industry Report
Ahead of the 14th Annual Loan Origination Summit, we present you this industry report, authored by Ian Pollari from KPMG Australia. This study, based on a survey of over 1,000 online alternative finance companies across the Asia Pacific, including Australia, reveals that the Australian alternative finance market reached over US$1 billion, capturing 32 percent of the Asia Pacific market share (excluding China), having grown by 88 percent against the previous year.
Loan Origination & Experience - Presentation Packet
Ahead of Loan Origination and Experience 2020, take a look back at some of 2019's highest rated presentations. Featuring insights from:
- Regional Australia Bank
- UBank
- Credit Union Australia
![[Industry Report] The State of Loan Origination 2020: It's all about CX](https://eco-cdn.iqpc.com/eco/images/event_content/CKkgmLFxnU7fu1HVeKufxekea0vEkwdolMRmG9FN.png "[Industry Report] The State of Loan Origination 2020: It's all about CX")
[Industry Report] The State of Loan Origination 2020: It's all about CX
In Australia, a new legislation on consumer data rights, paving the way for the introduction of Open Banking, has been passed. The new rules allow consumers to have more freedom to share their account data with third party fintechs and challenger banks. Because of this legal foundation, expect that there will be increased competition across the industry. One could even say that the impact will be most felt in Loan Origination.
Rising Above the Competition: The Westpac Formula for Loan Origination Success
Joel Larsen, Head of Customer Engagement, Home Ownership at Westpac spoke to IQPC ahead of the upcoming 15th Annual Loan Origination & Experience Summit 2020, Australia's longest running and only event dedicated to Loan Origination & Experience happening on 18-20 May 2020 at Pullman Hyde Park, Sydney, Australia. He shared his thoughts on finding success in loan origination as well as Westpac’s key differentiation in this highly competitive and highly regulated market.
