Featured Downloads

For urgent questions, please call 02 9229 1000 or email enquire@iqpc.com.au

Update: 18th March 2020

In light of the recent developments surrounding COVID-19, I wanted to provide you with some information leading up to Loan Origination & Experience 2020.

After a careful review of the current situation with COVID-19 and extensive consultation with key event stakeholders – including speakers, exhibitors and partners – we felt it was the right decision to postpone the event to ensure a successful event for all participants as well as manage the safety considerations.

While this decision comes at a time of universal uncertainty, our top priority is the health and safety of our customers, partners and employees.

Originally scheduled to run from 18th - 20th May 2020, Loan Origination & Experience 2020 will now take place on the 13th -15th October 2020. The venue, Pullman Hyde Park, Sydney, remains unchanged.

Please be advised that existing registrations remain valid and the Loan Origination Team will work with key stakeholders including exhibitors, partners and sponsors to mitigate inconvenience.

Now is the time been a more important time for the enterprise architecture community to meet, collaborate, and share ideas in disruptive architectural practices in support of rapid organisational change. We look forward to seeing you in Melbourne this September.

If you have any questions, please don’t hesitate to reach out to me directly.

Ola Wesolowska

Program Director,

Loan Origination & Experience 2020

P: 02 9229 1000 E: enquire@iqpc.com.au

Ahead of the 15^th Annual Loan Origination & Experience Summit 2020, we take a look back at how UBank and Suncorp were ensuring simplicity and integrity to drive customer-centric services and improve customer experience. Harnessing technological innovation and optimised processes to enhance customer loan journeys, we uncovered insights from Elisabeth Hurley, Senior Digital Lead at UBank, and Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp.

Ahead of the 14th Annual Loan Origination Summit, we present you this industry report, authored by Ian Pollari from KPMG Australia. This study, based on a survey of over 1,000 online alternative finance companies across the Asia Pacific, including Australia, reveals that the Australian alternative finance market reached over US$1 billion, capturing 32 percent of the Asia Pacific market share (excluding China), having grown by 88 percent against the previous year.

Ahead of Loan Origination and Experience 2020, take a look back at some of 2019's highest rated presentations. Featuring insights from:

• Regional Australia Bank
• UBank
• Credit Union Australia

In Australia, a new legislation on consumer data rights, paving the way for the introduction of Open Banking, has been passed. The new rules allow consumers to have more freedom to share their account data with third party fintechs and challenger banks. Because of this legal foundation, expect that there will be increased competition across the industry. One could even say that the impact will be most felt in Loan Origination.

Joel Larsen, Head of Customer Engagement, Home Ownership at Westpac spoke to IQPC ahead of the upcoming 15th Annual Loan Origination & Experience Summit 2020, Australia's longest running and only event dedicated to Loan Origination & Experience happening on 18-20 May 2020 at Pullman Hyde Park, Sydney, Australia. He shared his thoughts on finding success in loan origination as well as Westpac’s key differentiation in this highly competitive and highly regulated market.