Optimising the Customer Loan Journey: How Suncorp and UBank are Harnessing Simplicity and Integrity to Deliver Great Customer Experiences

Optimising the Customer Loan Journey: How Suncorp and UBank are Harnessing Simplicity and Integrity to Deliver Great Customer Experiences

Ahead of the 15th Annual Loan Origination & Experience Summit 2020, we take a look back at how UBank and Suncorp were ensuring simplicity and integrity to drive customer-centric services and improve customer experience. Harnessing technological innovation and optimised processes to enhance customer loan journeys, we uncovered insights from Elisabeth Hurley, Senior Digital Lead at UBank, and Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp.


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