Conference Day One: Tuesday, 25th June 2019
Tuesday, June 25th, 2019
9:20 AM KEYNOTE: Keynote Presentation: Uncovering the Role and Integration of Digital Technology to enhance Customer Experience
With rapidly rising passenger numbers and strains on existing railway systems, the role of technology has become vital in ensuring transport systems are capable of meeting customer needs. The effective integration of digital technology can see a rise in the number of trains safely delivered on a daily basis to ease congestion, delays and increase customer comfort.
- Understanding what digital technologies are available in the market and how to integrate into both existing stations and station plans
- Examining the process of integration and current examples of success and challenges faced
- Understanding cost and how to ensure quality of digital products during procurement to ensure effective integration of solutions