21 - 22 August, 2019 | Bayview Eden, Melbourne, VIC

Conference Day One: Wednesday, 21 August 2019

8:45 am - 9:15 am Conference Registration and Welcome Coffee

9:15 am - 9:20 am Opening Remarks by IQPC and the Conference Chair

Jan Pocock, Teacher Librarian at Bunbury Cathedral Grammar School

Jan Pocock

Teacher Librarian
Bunbury Cathedral Grammar School

9:20 am - 10:00 am National Library Board of Singapore: Examining the Benefits of a Technology Enabled Service Transformation

As a leading nation in digital integration, Singapore is a prime example to look at for ideas of Next Generation Libraries. Starting in 1998 with the introduction of Radio Frequency Identification, Singapore libraries have continuously undertaken digital projects with the launch of the library app in 2016 and the set goals of a physical and integrated experience, preserving and enhancing discovery to national collection and automation and self-service.

  • Implementating RFID and Self-service kiosks to empower the library users
  • Improving the operational efficiency – AutoSorters, Reservation Lockers, Mobile BookDrop and Shelf-Scanning Robots
  • Determining the Digital Transformation through the NLB mobile app, enabling the access to eBooks, eMagazines, eNewspapers and Micro-learning
Ramachandran Narayanan, Director at National Library Board Singapore

Ramachandran Narayanan

National Library Board Singapore

10:00 am - 10:30 am Thought Leadership Session

10:30 am - 11:00 am Speed Networking Session

An effective structured interactive session designed to help expand your network through one-to-one focused conversations. Bring your business cards!


11:30 am - 12:10 pm Enhancing Customer Experience through the Digital Delivery of Library Membership

This session explores the business process reengineering required to use digital to deliver membership, and the design involved in supporting improvements to the experience of joining the Library from anywhere at any time.

  • How customers have responded to the introduction of self-service kiosks
  • Understanding the process of moving from plastic cards to digital delivery
  • Determining challenges were faced and what would be done differently next time
Tricia McKenzie, Education Officer Participation and Learning at State Library of Western Australia

Tricia McKenzie

Education Officer Participation and Learning
State Library of Western Australia

12:10 pm - 12:50 pm Understanding how Artificial Intelligence can Change the Landscape of Next Generation Libraries through Innovation

Using AI to drive efficiency in society has been a popular topic over the last few years, but its current and potential role in libraries is still emerging. The ideal application of AI will not only make library operations more efficient, but also ensure opportunities for creative exploration and innovative problem solving. In this session Jenna from the State Library of New South Wales discusses misconceptions of the role of Artificial Intelligence in libraries, sharing key examples of exciting and potentially game-changing uses of AI across the cultural sector.

  • Determining the misconceptions of the role that AI can play in a library context
  • Understanding how libraries can use AI for business transformation and innovation
  • Understanding the benefits and implications of AI
Jenna Bain, Digital Projects Leader at State Library of New South Wales

Jenna Bain

Digital Projects Leader
State Library of New South Wales

12:50 pm - 1:50 pm NETWORKING LUNCH

1:50 pm - 2:30 pm Being Innovative With Physical and Digital Spaces To Successfully Reach Students with Limited Funds

With cost constrains a major concern for most libraries seeking to redevelop and refurbish, effectively managing available funds is vital to achieving this goal. In this session, TAFE Queensland discuses strategies to cut costs and solve challenges around using limited funds to apply change. This will be examined in line with previous case studies and their shortcomings and successes.

  • Learning what resources take up the most funds when applying change
  • Managing funds and knowing where to cut costs
  • Understanding what is user friendly for students and how to apply those features
Angela Orth, Library Network Manager at Tafe Queensland Library Network

Angela Orth

Library Network Manager
Tafe Queensland Library Network

2:30 pm - 3:10 pm Being Innovative Through Applying Agile Technology Project Management to Future Proof Traditional Libraries

The Supreme Court of Victoria Library has been at the forefront of investing in digital enhancements in library systems to provide an exceptional customer experience. To ensure the value of these massive investments, agile technology project management has been applied to ensure long term benefits. This is a complex project that requires continual management and understanding to see benefits.

  • Applying Agile technology project Management and understanding the current benefits seen
  • Understanding the key strategies that need to be applied to overcome system change
  • Lessons learnt from customer surveys and feedback to inspire future refurbishments
Laurie Atkinson, Director Law Library of Victoria and Supreme Court Librarian at Supreme Court of Victoria

Laurie Atkinson

Director Law Library of Victoria and Supreme Court Librarian
Supreme Court of Victoria


3:40 pm - 4:20 pm Case study of Curtin University Library: Encouraging Innovation and Creativity through Applying Flexible Space Design

The need to apply flexible space design has arisen due to the changing role and use of modern libraries. As such, expectations of library resources and physical facilities have changed and Architects are now tasked with the challenge of designing libraries that offer the best of traditional library spaces but also seamlessly incorporate designs that drive innovation and creativity. Such designs require community involvement to understand current short-comings and their perspectives on how they should be addressed.

  • How Architects approach designing spaces that connect traditional library spaces with digital platforms
  • What are the up front challenges that are faced considering the allocation and spaces for different purposes
  • How these new designs will affect staff and what measures are in place to address this
James Edwards, Director at Hames Sharley

James Edwards

Hames Sharley

Interactive Discussion Group (IDGs)
This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space.
In two rotations, each IDG will last for 30 minutes, allowing you to pick the two topics you wish to discuss and solve.


4:20 pm - 5:20 pm Applying Change Management to create an agile workforce and seamlessly integrate digital disruption
The integration of digital technologies has an immediate effect on all organisations. In this group we discuss possible solutions to address challenges associated with resistance to change, skill shortages and costs.
Tanya Bramley, Manager, Swanston Library at RMIT University

Tanya Bramley

Manager, Swanston Library
RMIT University


4:20 pm - 5:20 pm Discussion: Challenges Facing Libraries Today and How Different Libraries are Overcoming Them
Most libraries currently face a range of significant challenges, but not all libraries face the same challenges, while different libraries may deal with similar challenges differently. In this discussion David identifies some key challenges facing his own library and briefly outlines how that particular library plans to respond to them, before opening up the discussion to the group to consider whether the participants’ libraries face similar, or different, challenges and how they are dealing with them.

The intention is to explore both the differences and similarities between the challenges facing libraries from different sectors (public, academic, school, government, corporate, legal) and to provide opportunities to learn from one another some successful strategies for responding to some of those challenges.
David Bratchford, Chief Executive Officer at Supreme Court Library Queensland

David Bratchford

Chief Executive Officer
Supreme Court Library Queensland

5:20 pm - 5:30 pm Close of Day One

5:30 pm - 5:30 pm Networking Drinks