21 - 22 August, 2019 | Bayview Eden, Melbourne, VIC

Pre-Conference Workshops: Tuesday, 20 August 2019

Workshops A

9:00 am - 11:30 am Going Beyond the Services of a Traditional Library to Provide a Culture of Creativity through Business Diversification

Modern library design strives to incorporate a diverse range of features to encourage customer engagement and innovation. This is achieved by creating a collaborative space that attracts a wide array of customers. In this workshop Justine Ebzery and Katerina Dracopoulos from Fulton Trotter Architects will discuss how this can be achieved through an indepth study of the Potter Library Refurbishment and their journey in designing a library that seamlessly incorporates various services and spaces to encourage creativity.

  • Understanding traditional library services and their limitations
  • Learning how to provide an extensive digital platform with a range of different resources
  • Developing multi-purpose community spaces to drive creativity

Justine Ebzery, Director and Architect at Fulton Trotter Architects

Justine Ebzery

Director and Architect
Fulton Trotter Architects

Katerina Dracopoulos, Director at Fulton Trotter Architects

Katerina Dracopoulos

Fulton Trotter Architects

Workshops B

12:00 pm - 2:30 pm Balancing Daily Library Operations and Performance Amidst Ongoing Construction

In this workshop, Angela Orth from TAFE Queensland Library Network examines the various steps they are taking as they seek to transition their service to suit the modern era. An important element of this improvement process is to ensure current operations are not ignored in order to retain customers. In this workshop Angela will examine the challenges of maintaining daily operations as they strive for improvement.

  • Understanding what are the key focuses in a library retrofit project
  • Learning what library operations are compromised in the improvement process
  • Determining strategies to maintain customer engagement during periods of change through space diversification

Angela Orth, Library Network Manager at Tafe Queensland Library Network

Angela Orth

Library Network Manager
Tafe Queensland Library Network

Workshops C

3:00 pm - 5:30 pm Extending Beyond Traditional Libraries Services to Drive Customer Engagement through New Technology Innovation

Libraries have always been a place for the community to gather and learn. However, as the nature of valuable skills changes, information offered by libraries need to evolve to remain relevant. As such, the ability of libraries to facilitate an environment where the community can learn skills such 3D printing, laser cutting and software design will be integral to driving engagement. In this workshop the State Library of South Australia examines how the provision of these facilities can both retain and drive customer satisfaction for creating a Next Generation Library.

  • Engaging with the community to understand what appeals to current customers
  • Discussing strategies to engage consumers and the public
  • Learning what facilities and designs most appeal to the community

Tony May, Manager Customer Contact at State Library South Australia

Tony May

Manager Customer Contact
State Library South Australia