Conference Day Two: Thursday, 22 August 2019
Thursday, August 22nd, 2019
4:00 PM Analysing The Operational And Workforce Changes Through Transforming Spaces, Services And People
As the oldest and most visited public library in Australia, State Library Victoria has been reinventing itself to meet community needs for over 160 years. In its latest evolution, in 2015 the Library embarked on a radical 5-year transformation of its physical spaces, services, organisational design and ways of working. On the brink of delivering these ambitious changes, this presentation reflects on the opportunities and challenges of reinventing a venerable and well-loved institution for a new era.
- Understanding what makes the State Library of Victoria the most visited public library of Australia
- Learning the strategies behind changes that have been applied and their corresponding effects
- Examining the effects and level of customer satisfaction as changes are made