Conference Day Two: Thursday, 22 August 2019
Thursday, August 22nd, 2019
9:20 AM Griffith University Library And Learning Services– Digital By Demand, Digital By Desire, Digital By Design
This presentation will uncover how this history has shaped current library staff skills, experience and especially expectations (both the library staff and our wider community). In this case study, Griffith University’s Maureen Sullivan will also examine how the latest staff profile and service management restructure is building on the past to deliver a more proactive and innovative future. The presentation will detail the specific features of how our functional structure is a scaffold for services and staff skills development for future work.
- Embracing turbulence – in that we were unable to retreat to safe library land and avoid the changes around us.
- Embracing technology changes - in all their glory - the good the bad and the ugly
- Embracing reframing services – our services were subject to the rigor of IT service management processes
- Embracing loosening of a solely professional library focus to more of a business focus