Aakash has been working closely with the regulatory bodies for the last 3 years (also as a part of the Energy Advisory Committee for CDR since mid-last year) to help develop an effective framework & regulation that can be sustainably adopted, scaled and leveraged for customer value. In this session, he’ll reflect on the lessons learned from similar attempts made in the US & UK markets and from his active community engagement to share his thinking around (not limited to):
• The core foundations necessary for effective CDR compliance – technology, processes and capabilities
• The strategic thinking required for organisations to not only comply but also thrive in the open energy era
• Learnings from Green Button (US Energy Sector’s attempt at Open Energy) and from the successes of the UK & AUS Open Banking efforts
With Open Energy soon coming into play, customer centricity and value focused conversations will become the foundation for a successful energy business. In this session, panellists will share their understanding of the consumer data right, its implications and more importantly, how they see it impacting energy services into the future.
• What are the key challenges you’re thinking about as you prepare for compliance to CDR?
• What changes do you anticipate with how a traditional utility service provider services the customer?
• What are your thoughts on partnering with providers/data integrators – how best to develop a good partnership and outcome from this relationship?
• What kind of innovative services can you expect customers to be privy to due to Open Energy? Any in particular that you’ve experimented with/are excited about?
• What plans do you have around educating customers about this shift?
Tanya, leading the Open Energy projects for Deloitte’s Energy Sector arm, strongly believes that the CDR is truly an opportunity for the sector rather than a compliance cost. With Deloitte having championed work around Open Banking already, and through close collaboration with the energy sector, Tanya will take you through how energy providers should approach their internal transformation to maximise the opportunities that Open Energy will bring by touching upon:
Regulatory changes will create opportunities for energy companies and new entrants to move closer to their customers by increasing customer value, creating new solutions, and redefining competition in the energy market. Although, for many organisations the data they possess, their most important asset, is locked in legacy systems, un-usable and un-accessible. With the right data abstraction, legacy platforms can ‘plug and play’ into the Open Energy environment effectively. A foundational technology for modernizing your environment is change data capture (CDC) software which enables continuous incremental replication of updates at the optimum granularity and latency.
This session will explore the intricacies of such digital transformation and the benefits of getting it right.
At CHOICE, Peter has already been privy to some experiments and services through screen-scraping efforts that are exactly the types of innovations we will expect to see once customer data is available and open for sharing and consumption across the sector. In this session, Peter will provide an insight into such services that have already been experimented with and/or are in play to help prioritize customer outcomes.
• Looking at how CHOICE is enabling data-led innovation through deal-switching and continuous monitoring services for its energy services customers
• Understanding risks and nuances with developing data-led services – adapting to different customer personas
• Moving beyond price-led competition – building services that appeal to customer morals and values
Peter Giles, Product Manager, CHOICE; Energy Advisory Committee Member for CDR