Australia’s First Virtual Conference Exploring The Impact of CDR & Open Energy On Energy Services & Data-Driven Innovation
Date : 04 November, 2020 | ONLINE EVENT | 9.00 AM - 12.00 PM AEDT
Virtual Program: 4th November 2020
9:00 am - 9:10 am
Opening Remarks from the Chair
Luke Wines -
Principal | Emerging Market and Services,
AEMO
9:10 am - 9:40 am
How To Effectively Leverage Australia’s Cross-Sectoral CDR Regulation For Competitive Advantage In Energy Service Delivery
Aakash Sembey -
Manager Retail Regulation,
Simply Energy
Aakash has been working closely with the regulatory bodies for the last 3 years (also as a part of the Energy Advisory Committee for CDR since mid-last year) to help develop an effective framework & regulation that can be sustainably adopted, scaled and leveraged for customer value. In this session, he’ll reflect on the lessons learned from similar attempts made in the US & UK markets and from his active community engagement to share his thinking around (not limited to):
• The core foundations necessary for effective CDR compliance – technology, processes and capabilities
• The strategic thinking required for organisations to not only comply but also thrive in the open energy era
• Learnings from Green Button (US Energy Sector’s attempt at Open Energy) and from the successes of the UK & AUS Open Banking efforts
9:40 am - 10:20 am
Panel Discussion: What Will A Successful Energy Service Provider Look Like In The Age of Open Energy?
Ben Barnes -
General Manager, Retail Policy,
Australian Energy Council
Kat Burela - Manager, Regulatory Strategy, AGL Energy
Luke Wines - Principal | Emerging Market and Services, AEMO
Gabrielle Henry - Director, Industry Engagement and Development, Department of Environment, Land, Water and Planning Victoria
With Open Energy soon coming into play, customer centricity and value focused conversations will become the foundation for a successful energy business. In this session, panellists will share their understanding of the consumer data right, its implications and more importantly, how they see it impacting energy services into the future.
• What are the key challenges you’re thinking about as you prepare for compliance to CDR?
• What changes do you anticipate with how a traditional utility service provider services the customer?
• What are your thoughts on partnering with providers/data integrators – how best to develop a good partnership and outcome from this relationship?
• What kind of innovative services can you expect customers to be privy to due to Open Energy? Any in particular that you’ve experimented with/are excited about?
• What plans do you have around educating customers about this shift?
Gabrielle Henry
Director, Industry Engagement and DevelopmentDepartment of Environment, Land, Water and Planning Victoria
10:20 am - 10:50 am
Positive Disruption: Operationalising Your Technology & Business Strategy To Move From Compliance To Open Innovation
Tanya Schneider -
Partner, Consulting,
Deloitte
Tanya, leading the Open Energy projects for Deloitte’s Energy Sector arm, strongly believes that the CDR is truly an opportunity for the sector rather than a compliance cost. With Deloitte having championed work around Open Banking already, and through close collaboration with the energy sector, Tanya will take you through how energy providers should approach their internal transformation to maximise the opportunities that Open Energy will bring by touching upon:
- Compliance – what capabilities do you need to drive compliant, secure data sharing at the bare minimum
- Strategy – understanding ecosystem and competitive impacts to re-think business processes, services and differentiation opportunities
- Innovation – looking at what you can do with data and ecosystem partnerships to drive positive disruption
- Customers – encouraging consumer trust and adoption
10:50 am - 11:00 am
Morning Break
11:00 am - 11:30 am
How To Transform Legacy Platforms To Effectively Plug Into, Play and Consume Data In The Open Energy Environment
Ted Orme -
Head of Data Integration Strategy for EMEA,
Qlik
Regulatory changes will create opportunities for energy companies and new entrants to move closer to their customers by increasing customer value, creating new solutions, and redefining competition in the energy market. Although, for many organisations the data they possess, their most important asset, is locked in legacy systems, un-usable and un-accessible. With the right data abstraction, legacy platforms can ‘plug and play’ into the Open Energy environment effectively. A foundational technology for modernizing your environment is change data capture (CDC) software which enables continuous incremental replication of updates at the optimum granularity and latency.
This session will explore the intricacies of such digital transformation and the benefits of getting it right.
- What is data abstraction and how to enable it in a legacy environment
- Benefits of real time data replication
- CDC for scalability, efficiency and facing real-time challenges
- Strategies of data consumption and complexities of authorisation
11:30 am - 12:00 pm
Listen, Learn, Evolve – Witness CHOICE’s Experiments With Open Data Innovation & How Utilities Can Evolve Beyond Price-Led Competition
Peter Giles -
Product Manager,
CHOICE; Energy Advisory Committee Member for CDR
At CHOICE, Peter has already been privy to some experiments and services through screen-scraping efforts that are exactly the types of innovations we will expect to see once customer data is available and open for sharing and consumption across the sector. In this session, Peter will provide an insight into such services that have already been experimented with and/or are in play to help prioritize customer outcomes.
• Looking at how CHOICE is enabling data-led innovation through deal-switching and continuous monitoring services for its energy services customers
• Understanding risks and nuances with developing data-led services – adapting to different customer personas
• Moving beyond price-led competition – building services that appeal to customer morals and values
Peter Giles, Product Manager, CHOICE; Energy Advisory Committee Member for CDR
