01 - 02 October, 2019 | Bayview Eden, Melbourne, VIC

Pre-Conference Workshops: Monday, 30 September 2019

Workshop A: DATE and TIME

9:00 am - 9:30 am Understand how to Effectively Deliver the Complete End-to-End Passenger Experience by Providing a Multi Modal Customer Centric Platform

Understand how to Effectively Deliver the Complete End-to-End Passenger Experience by Providing a Multi Modal Customer Centric Platform Delivering the end –to-end passenger experience is at the forefront of every transport organizations operational objective, however achieving this goal is proving to be a challenge within the industry. Passengers are now expecting more from traditional service models with rapid technological advancements transforming service possibilities. There is no doubt we are in a disruptive technological period, so what are organizations doing to deliver this passenger experience now, not years into the future?

A great workshop to attend if you are currently seeking insights into how to transform your service model to better suit customer needs and expectations 

Enjoy Complimentary Breakfast Tea and Coffee while you learn to:
  • How to deliver a seamless, multimodal transport experience
  • Understand how to effectively implement payments innovations
  • Delivering a transport product that is accessible within the public sector
  • Practical technological applications that can be utilized in today’s context

Facilitator:

Workshop B: DATE and TIME

9:30 am - 10:00 am Delivering a Positive Passenger Experience Through the Utilization of Big Data to Better Understand your Customer and Improve Service Delivery

The sheer scale of customer interactions within the transport sector has proven to be a great challenge in tailoring the positive passenger experience. How do you manage these customer experiences when they are so varied in demographic? Learn how to utilize data to not only understand, but meet the needs of customers on your services to ensure that they experience a positive passenger journey.

A must attend workshop for anyone looking to better understand their customer and improve the relevancy of their passenger services! 

Enjoy Complimentary Breakfast Tea and Coffee while you learn to:
  • Understand how to use data to drive relevancy to services
  • Real time data information to improve customer satisfaction 
  • Streamlining outdated technology and legacy systems to improve data collection and retention 
  • Ensuring data is usable and relevant

Facilitator: