Emilie van De Graaf
Director, Passenger and Network Innovation
Yarra Trams
Check out the incredible speaker line-up to see who will be joining Emilie van.
Download The Latest AgendaConference Day One: Tuseday, 01 October 2019
Tuesday, October 1st, 2019
3:10 PM Panel Discussion – Managing Evolving Passenger Expectations and On-Demand Transport Operations from 2020 and Beyond
In the era of digital disruption, innovative technologies have truly transformed the industry, with new incumbents emerging in this space, a modernised set of customer expectations have emerged. Organisations must now work to ensure that their services are delivering the best passenger outcomes for reliability and affordability.
- Learn how digital disruption has transformed the industry and challenged transport operations
- Managing the sheer mass of passengers and their competing expectations on standardized services
- Catering to different passenger demographics within the transport sector
Panelists: TBC
Conference Day Two: Wednesday, 02 October 2019
Wednesday, October 2nd, 2019
10:00 AM Implementing a Customer Centric Organizational Mindset to Deliver a Safe and Accessible Passenger Experience
As the world’s largest operational tram network, with 250km of double track, Yarra Trams is at the forefront of advancing new ways of delivering fast, accessible and reliable services for passengers.
- Developing strategic passenger outlook to provide an excellent customer experience at all stages of the journey, working to continuously improve and respond to evolving customer expectations
- Effectively communicating with passengers the services which are provided to them, particularly during disruptions
- Supporting the operational team to ensure a customer centric mindset is implemented at all levels of operations
- PX focused innovation now and into the future
- Responding to evolving challenges within the industry