Matthew Horn
Head of Victoria & Tasmania (Rides)
Uber
Check out the incredible speaker line-up to see who will be joining Kate.
Download The Latest AgendaConference Day One: Tuseday, 01 October 2019
Tuesday, October 1st, 2019
9:20 AM Case Study from Uber: How to Provide a Complete Multi-Modal Customer Experience by Leveraging New Technologies and Transforming Passenger Expectations
How we move around our cities is a key component to livability. Transport creates the connection between people and place. However,
one of the challenges we face today is that the current dominant mode of transport in our cities, the private car, is not sustainable as our cities grow and change. Congestion in our cities is getting worse, but what is the alternative? How do we reduce congestion in new and innovative ways that are safe, affordable and convenient? And without the need for major structural overhaul?
Integrating the public and private system so that
multimodal transportation becomes convenient
- Effectively utilizing technology to provide better services for the customer
- Meeting customer needs and transforming industry expectations with the implementation of cutting edge technology
- Changing behavioral patterns by giving consumers more choice in the marketplace
- Leveraging innovative technologies to enhance the customer experience at all points of the journey
3:10 PM Panel Discussion – Managing Evolving Passenger Expectations and On-Demand Transport Operations from 2020 and Beyond
In the era of digital disruption, innovative technologies have truly transformed the industry, with new incumbents emerging in this space, a modernised set of customer expectations have emerged. Organisations must now work to ensure that their services are delivering the best passenger outcomes for reliability and affordability.
- Learn how digital disruption has transformed the industry and challenged transport operations
- Managing the sheer mass of passengers and their competing expectations on standardized services
- Catering to different passenger demographics within the transport sector
Panelists: TBC