Kurt Brissett
Director Ticketing Solutions Development, Digital Products Delivery, Customer Strategy and Technology
Transport for NSW
Check out the incredible speaker line-up to see who will be joining Kurt.
Download The Latest AgendaConference Day One: Tuseday, 01 October 2019
Tuesday, October 1st, 2019
12:10 PM Case Study from Transport NSW: Utilising innovative technologies to revolutionise the public transport system to provide a more seamless customer journey
Transport for NSW is harnessing the latest in cutting edge technology to transform the experiences of customers within the public sector. Ticketing has been completely revolutionized over the last few years, as contactless payments have transformed the way that customers access and pay for their mobility services. The use of data and AI to predict outcomes on the transport network has additionally enhanced the responsiveness of operational staff which has in turn resulted in services being more tailored to meeting the needs of customers. With this in mind, what does the future of these systems look like as we move towards a digital world?
- Transformation of payments systems and innovative payments methods
- Understand how technology and data is being used to provide integrated transport planning, booking and payments experiences for customers
- Using AI to predict patronage and customer behaviours to provide more responsive services