Natalie Roach
Executive General Manager, Customer Service and Innovation
Queensland Rail
Check out the incredible speaker line-up to see who will be joining Natalie.
Download The Latest AgendaConference Day Two: Wednesday, 02 October 2019
Wednesday, October 2nd, 2019
11:50 AM From moving trains to moving people: Queensland Rail’s Customer Experience Journey
In this case study, Queensland Rail’s Executive General Manager, Natalie Roach will discuss the business’ transformation focusing on delivering high quality, reliable and customer centric rail services to all customers.
- Appointment of customer experience team to drive customer centricity and represent the voice of the customer
- Building customer confidence from the restoration of services by delivering safe, reliable and on-time rail services
- Implementing a customer strategy to become a customer focused, modern, world class railway service