Delivering a positive passenger experience in a multi-modal on-demand operating environment through utilising innovative technologies and implementing a customer centric organisational mindset
In response to rapid population growth across Australia’s major cities, new transport services and infrastructure have been build nation wide to cope with the growing demand.
Advancing technologies have redefined the expectations of passengers, with on demand apps allowing for transport to be at the touch of a fingertip; customers are now demanding more from traditional service models.
With this in mind, we’re pleased to announce the Passenger Experience Summit 2019! The conference will focus on how organisations are improving these passenger experiences and managing the platforms on which they are offered.
Featured Speakers
Public Transport Ombudsman
Public Transport Ombudsman
Head of Victoria & Tasmania (Rides)
Uber
Director Ticketing Solutions Development, Digital Products Delivery, Customer Strategy and Technology
Transport for NSW
Director, Passenger and Network Innovation
Yarra Trams
Head of Customer Experience and Design
Keolis Downer
Head of Marketing and Corporate Accounts
Cabcharge
Key topics to be explored:
Intermodal passenger
experience
Developing strategies to improve intermodel connectivity at all points of the customer journey
Managing passenger insights
and expectations
Harnessing and leveraging technology to manage the customer experience and support operations
Innovative tech
Understanding and managing customer data in order to improve the relevancy of services for customers
Directors/Heads you will meet:
Customer Experience- Passenger Experience
- Customer Strategy and Innovation
- Passenger Networks and Innovation
- Customer Experience and Partnerships
From the following industries:
- Airline
- Buses
- Metro and Passenger Rail
- On-demand
