Post-Conference Workshops – 2 August 2019

9:00 am - 12:00 pm Workshop C: Process Improvements to Elevate Your Patient Experience Strategy

Archna Gupta - Regional Patient Experience Head - South & West, Fortis Healthcare
  • Modernising and reengineering process to increase quality, timeliness and productivity in healthcare delivery
  • Hear specific process improvement tools such as lean, design-thinking that leaders at all levels can use to drive a sustainable patient experience strategy
  • How can you structure an effective process review programme to ensure operational agility and process relevancy amidst technology disruption and heightened customer expectations?
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Archna Gupta

Regional Patient Experience Head - South & West
Fortis Healthcare

1:00 pm - 4:00 pm Workshop D: Implementing an Omni-Channel Patient Engagement Strategy in Healthcare

John Masud Parvez - Chief Information Officer, Hoan My Medical Corporation
  • Understand the opportunities of expanding channels of patient engagement and communication
  • Channels investment: What can healthcare providers prioritize amidst a multi-generational patient group?
  • The complexity of aligning and synchronizing experience across all channels
  • Develop action plans in terms of people, process and technology to deliver consistent, high-quality and reliable service across all channels
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John Masud Parvez

Chief Information Officer
Hoan My Medical Corporation