19 - 20 May, 2020
| Singapore
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Pre-Conference Workshops – 30 July 2019
Conference Day One – Wednesday 31 July 2019
Conference Day Two – Thursday 1 August 2019
Post-Conference Workshops – Friday 2 August 2019
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Pre-Conference Workshops – 30 July 2019
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9:00 am - 12:00 pm
Workshop A: Creating a Framework to Analyse Patient Feedback for Quality Improvement
Joyce K. Nazario CPXP
-
Assistant Vice President & Head of Patient Experience
,
St. Luke’s Medical Center
Understanding the patient experience data you currently have
Choosing the right score to follow – Metrics vs Analysis End-User
Establishing an effective framework for qualitative and quantitative data integration
Instilling accountability and cascading patient experience analysis to the organisation to drive impactful outcomes
Joyce K. Nazario CPXP
Assistant Vice President & Head of Patient Experience
St. Luke’s Medical Center
See Bio
1:00 pm - 4:00 pm
Workshop B: Leveraging Patient Journey Maps to Transform the Patient Experience
Miriam Brofman
-
Director, Patient Services & Relations
,
United Family Healthcare
Evaluating differences in expectations, needs, and preferences for different patient profiles
Outlining patient touch points in every stages of the care journey to identify areas for improvements
Leveraging design thinking to develop relevant and personalised experience
Translating insights from journey maps into actionable healthcare plans and programmes
Miriam Brofman
Director, Patient Services & Relations
United Family Healthcare
See Bio
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