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2nd Patient Experience Asia Summit is set to return in Singapore on 31 July – 1 August 2019. This is Asia’s only event that offers a comprehensive coverage on patient experience.

• 30 Speakers from hospitals, pharma companies, and government, including Farrer Park Hospital, KK Women’s and Children’s Hospital, Ministry of Health, AbbVie, and many more.
• 8 Exclusive Case Studies from Columbia Asia Hospitals, Bumrungrad International Hospital, National University Hospital, St. Luke’s Medical Center, and Hospital Authority, etc.
• 2 Dedicated streams catered to your patient experience journey

Take a look at the current attendee list to see the likes of who you will get to meet and network with at the upcoming summit. Current attending companies include: KK Women’s and Children’s Hospital, Ministry of Health Singapore, GlaxoSmithKline, Hong Kong Hospital Authority, and more!

This definitive guide will take you through every aspect of a creating a successful VoC program, from the different ways you can collect the voice of your customers all the way to the ways you can extract  customer insights that will have a meaningful impact to your business.

Five Things The Modern Patient Demands:

• Integration of Technology for Improved Processes
• Privacy
• Improved Continuity of Care for a More Holistic Experience
• Personalised Care
• Greater Engagement

• What needs to happen to deliver patient-centric care?
• How can patient-driven strategies be developed to optimise the future of healthcare?
• What are the key building blocks of a patient-centred framework?

Here we explore 5 Steps to Building a Transformative Patient Experience Framework designed to help you in your quest to achieve patient experience excellence. 

Here we explore 5 ways your patient experience will be improved by refining your operational excellence.

• Reduce wait times
• Reduce health risks
• Improve the 3 experience beyond clinical needs
• Offer remote support
• Eliminate pain 5 points along the patient journey