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View the Agenda - Patient Experience Asia Summit 2019

View the Agenda - Patient Experience Asia Summit 2019

2nd Patient Experience Asia Summit is set to return in Singapore on 31 July – 1 August 2019. This is Asia’s only event that offers a comprehensive coverage on patient experience.

  • 30 Speakers from hospitals, pharma companies, and government, including Farrer Park Hospital, KK Women’s and Children’s Hospital, Ministry of Health, AbbVie, and many more.
  • 8 Exclusive Case Studies from Columbia Asia Hospitals, Bumrungrad International Hospital, National University Hospital, St. Luke’s Medical Center, and Hospital Authority, etc.
  • 2 Dedicated streams catered to your patient experience journey
View the 2nd Patient Experience Asia Summit attendee list 2019

View the 2nd Patient Experience Asia Summit attendee list 2019

Take a look at the current attendee list to see the likes of who you will get to meet and network with at the upcoming summit. Current attending companies include: KK Women’s and Children’s Hospital, Ministry of Health Singapore, GlaxoSmithKline, Hong Kong Hospital Authority, and more!

View the report - The Definitive Guide to: A Successful Voice of the Customer Program

View the report - The Definitive Guide to: A Successful Voice of the Customer Program

This definitive guide will take you through every aspect of a creating a successful VoC program, from the different ways you can collect the voice of your customers all the way to the ways you can extract  customer insights that will have a meaningful impact to your business.

Read the Article - What does the modern patient demand?

Read the Article - What does the modern patient demand?

Five Things The Modern Patient Demands:

  • Integration of Technology for Improved Processes
  • Privacy
  • Improved Continuity of Care for a More Holistic Experience
  • Personalised Care
  • Greater Engagement
Download the Article - 5 Steps to Building Your Patient Experience Framework

Download the Article - 5 Steps to Building Your Patient Experience Framework

  • What needs to happen to deliver patient-centric care?
  • How can patient-driven strategies be developed to optimise the future of healthcare?
  • What are the key building blocks of a patient-centred framework?

Here we explore 5 Steps to Building a Transformative Patient Experience Framework designed to help you in your quest to achieve patient experience excellence. 

Read the Article - 5 Ways Operational Excellence Can Improve Patient Experience

Read the Article - 5 Ways Operational Excellence Can Improve Patient Experience

Here we explore 5 ways your patient experience will be improved by refining your operational excellence.

  • Reduce wait times
  • Reduce health risks
  • Improve the 3 experience beyond clinical needs
  • Offer remote support
  • Eliminate pain 5 points along the patient journey