Past Presentations

Past Presentation 2019 -  Assessing the Need for Automation in Delivering Good Patient Experience

Past Presentation 2019 - Assessing the Need for Automation in Delivering Good Patient Experience

Featured presentation at Patient Experience Asia Summit 2019 from

Chen Shunfu,  Director, Ambulatory Services & Outpatient Operations | Operations Director, Department of Knowledge & Innovation, Woodlands Health Campus


Past Presentation 2019 - Use of Patient Reported Experience Measures (PREMS) in Driving Patient Centric Care

Past Presentation 2019 - Use of Patient Reported Experience Measures (PREMS) in Driving Patient Centric Care

Featured presentation at Patient Experience Asia Summit 2019 from

Irene Chan, Director of Corporate Planning & Office of Patient Experience,  KK Women’s and Children’s Hospital

Past Presentation 2019 - Capturing Patients Feedback in Clinical Trials and Applying Insights to Transform

Past Presentation 2019 - Capturing Patients Feedback in Clinical Trials and Applying Insights to Transform

Featured presentation at Patient Experience Asia Summit 2019 from

Dr Dennis Teng, Immunology Gastro Medical Director, AbbVie

Past Presentation 2019 - Increasing Employee Engagement to Enhance Patient Experience

Past Presentation 2019 - Increasing Employee Engagement to Enhance Patient Experience

Featured presentation at Patient Experience Asia Summit 2019 from

Joyce K. Nazario, CPXP Assistant Vice President & Head of Patient Experience, St. Luke’s Medical Center

Past Presentation 2019 - Harnessing Health Data and Analytics to Transform Patient Care, Operations and Service Planning

Past Presentation 2019 - Harnessing Health Data and Analytics to Transform Patient Care, Operations and Service Planning

Featured presentation at Patient Experience Asia Summit 2019 from

Sutowo Wong, Director, Analytics & Information Management Division, Ministry of Health

Past Presentation 2019 - Leveraging on a Multi-Channel Approach for Patient Access

Past Presentation 2019 - Leveraging on a Multi-Channel Approach for Patient Access

Featured presentation at Patient Experience Asia Summit 2019 from

Joe Thomas, Global Multi Channel Marketing Operations Head, Classic & Established Products, Center of Excellence, GlaxoSmithKline

Past Presentation 2018 - Harnessing AI To Transform Patient Experience Beyond The Hospital

Past Presentation 2018 - Harnessing AI To Transform Patient Experience Beyond The Hospital

Featured presentation at Patient Experience Asia Summit in 2018 from

Tamsin Greulich-Smith, Chief, Smart Health Leadership Centre, Institute of Systems Science, National University of Singapore

Past Presentation 2018 - Adopting a Patient-Centric Approach to Drive Impactful Health Outcomes

Past Presentation 2018 - Adopting a Patient-Centric Approach to Drive Impactful Health Outcomes

Featured presentation at Patient Experience Asia Summit in 2018 from

Irene Chan, Director, Office of Patient Experience & Office of Strategy Mgmt, KK Women's and Children's Hospital


Past Presentation 2018 - Building Genuine Connections Along The Patient Journey

Past Presentation 2018 - Building Genuine Connections Along The Patient Journey

Featured presentation at Patient Experience Asia Summit in 2018 from

Dr Hemant Singh Bhadauria, Associate Director Oncology Medical Affairs, Astellas Pharma

Past Presentation 2018 - Keeping Team Members Engaged and Happy to drive Positive Patient Experience – Lessons from the Field

Past Presentation 2018 - Keeping Team Members Engaged and Happy to drive Positive Patient Experience – Lessons from the Field

Featured presentation at Patient Experience Asia Summit in 2018 from

Miriam Brofman, Director, Patient Services & Relations, United Family Healthcare