Finding committed employees is a top priority for most organisations. Royale Hayat Hospital in Kuwait has taken this to heart by systematically collecting, managing and acting on employee feedback when dealing with documentation and processes for incidental cases. Spearheading the popular variance reporting strategy for process improvement, Royale Hayat Hospital introduced Case Review Meetings on adverse and “near-miss” events, where 56 recommendations for improvement were identified. Within a year, Royale Hayat Hospital ensured compliance to 79% of those recommendations. In this session, Dennis will focus on how patient experience was improved by driving employee engagement.
· Improve rather than punish: Establishing a matrix to measure incidental cases
· Educate to critically evaluate and capture variances within measured outcomes
· Driving process mapping to maximise time reduction