31 July - 01 August, 2019
Amara Sanctuary Resort Sentosa, Singapore
John Masud Parvez, Chief Information Officer at Hoan My Medical Corporation

John Masud Parvez

Chief Information Officer
Hoan My Medical Corporation

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Conference Day One – 31 July 2019

Wednesday, July 31st, 2019

11:35 AM Designing and Deploying a Digital-First Patient Engagement Strategy

  • Envisioning how great digital experience looks like and making strategic investments in engagement platforms
  • Synchronising digital with traditional platforms to deliver unified patient experiences
  • Amplifying patient interactions with mobile

Conference Day Two – 1 August 2019

Thursday, August 1st, 2019

4:35 PM PANEL: Perspectives from Patient Support Groups – Understanding Needs, Delivering Empathy and Improving the Delivery of Care

  • Understand the true needs of patients and defining what constitutes patient-centric
  • Exploring pitfalls in patient-centred care delivery and how healthcare providers can bridge that gap
  • How can providers connect and empathise with the personal experience of being a patient?

Post-Conference Workshops – 2 August 2019

Friday, August 2nd, 2019

1:00 PM Workshop D: Implementing an Omni-Channel Patient Engagement Strategy in Healthcare

  • Understand the opportunities of expanding channels of patient engagement and communication
  • Channels investment: What can healthcare providers prioritize amidst a multi-generational patient group?
  • The complexity of aligning and synchronizing experience across all channels
  • Develop action plans in terms of people, process and technology to deliver consistent, high-quality and reliable service across all channels