Joyce K. Nazario CPXP

Assistant Vice President & Head of Patient Experience St. Luke’s Medical Center

Joyce is the first Certified Patient Experience Professional in Asia. She has been working in the Patient Experience field for 10 years, with a strong background in Patient Relations Management, PX Analytics and Operations . She is currently the head of the Patient Experience Group at St. Luke’s Medical Center, the top Healthcare Institution in the Philippines, known for its brand of Great Patient Experience.


She is passionate about the growing movement of Patient Experience and is an advocate and active speaker in Philippine Healthcare. She had given keynote presentations to Physician Organizations bridging Clincal Care and Patient Experience. She had also been a guest speaker for InSync/Press Ganey Australia, the leading provider for healthcare surveys.

Pre-Conference Workshops – 30 July 2019

Tuesday, July 30th, 2019

9:00 AM Workshop A: Creating a Framework to Analyse Patient Feedback for Quality Improvement

  • Understanding the patient experience data you currently have
  • Choosing the right score to follow – Metrics vs Analysis End-User
  • Establishing an effective framework for qualitative and quantitative data integration
  • Instilling accountability and cascading patient experience analysis to the organisation to drive impactful outcomes

Conference Day Two – 1 August 2019

Thursday, August 1st, 2019

4:00 PM Increasing Employee Engagement to Enhance Patient Experience

  • Why employee engagement is crucial to great patient experience
  • Tactics, culture and change management to secure employee engagement and buy-in
  • Accountability and empathy – the internal motivators for sustained employee engagement

Check out the incredible speaker line-up to see who will be joining Joyce.

Download The Latest Agenda