31 July - 01 August, 2019
Amara Sanctuary Resort Sentosa, Singapore
Joyce K. Nazario CPXP, Assistant Vice President & Head of Patient Experience at St. Luke’s Medical Center

Joyce K. Nazario CPXP


Assistant Vice President & Head of Patient Experience
St. Luke’s Medical Center

Pre-Conference Workshops – 30 July 2019

Tuesday, July 30th, 2019


9:00 AM Workshop A: Creating a Framework to Analyse Patient Feedback for Quality Improvement

  • Understanding the patient experience data you currently have
  • Choosing the right score to follow – Metrics vs Analysis End-User
  • Establishing an effective framework for qualitative and quantitative data integration
  • Instilling accountability and cascading patient experience analysis to the organisation to drive impactful outcomes

Conference Day Two – 1 August 2019

Thursday, August 1st, 2019


4:00 PM Increasing Employee Engagement to Enhance Patient Experience

  • Why employee engagement is crucial to great patient experience
  • Tactics, culture and change management to secure employee engagement and buy-in
  • Accountability and empathy – the internal motivators for sustained employee engagement

Check out the incredible speaker line-up to see who will be joining Joyce.

Download The Latest Agenda