Joyce is the first
Certified Patient Experience Professional in Asia. She has been working in the
Patient Experience field for 10 years, with a strong background in Patient
Relations Management, PX Analytics and Operations . She is currently the head
of the Patient Experience Group at St. Luke’s Medical Center, the top
Healthcare Institution in the Philippines, known for its brand of Great Patient
Experience.
She is passionate about
the growing movement of Patient Experience and is an advocate and active speaker
in Philippine Healthcare. She had given keynote presentations to Physician
Organizations bridging Clincal Care and Patient Experience. She had also been a
guest speaker for InSync/Press Ganey Australia, the leading provider for
healthcare surveys.
Check out the incredible speaker line-up to see who will be joining Joyce.
Download The Latest Agenda