Brofman is originally from La Paz, Bolivia. With a background in hospitality
she entered the healthcare sector in China joining UFH in 2004 by leading a
multicultural team devoted to customer service. As a passionate and highly
effective advocate of service excellence and patient experience, she creatively
implements and promotes approaches to improve services across her organization
and beyond. Furthermore, with extensive experience in promoting cultural
awareness and empathy in provision of services, Miriam is a proficient trainer
of trainers in this field.