31 July - 01 August, 2019
Amara Sanctuary Resort Sentosa, Singapore
Miriam Brofman, Director, Patient Services & Relations at United Family Healthcare

Miriam Brofman


Director, Patient Services & Relations
United Family Healthcare

Check out the incredible speaker line-up to see who will be joining Miriam.

Download The Latest Agenda

Pre-Conference Workshops – 30 July 2019

Tuesday, July 30th, 2019


1:00 PM Workshop B: Leveraging Patient Journey Maps to Transform the Patient Experience

  • Evaluating differences in expectations, needs, and preferences for different patient profiles
  • Outlining patient touch points in every stages of the care journey to identify areas for improvements
  • Leveraging design thinking to develop relevant and personalised experience
  • Translating insights from journey maps into actionable healthcare plans and programmes

Conference Day One – 31 July 2019

Wednesday, July 31st, 2019


1:45 PM Leveraging Patient Journey Mapping to Improve Patient Experience

  • Identifying key points in the patient journey where interactions are sub-optimal in addressing patient needs
  • Collecting and using patient journey data to identify workflow issues, highlight systematic themes and recurring issues
  • Drawing insights from patient journey mapping to further optimise interactions and value-add to the patient’s decision- making process