31 July - 01 August, 2019
Amara Sanctuary Resort Sentosa, Singapore
Pauline Wong, Chief Manager, Patient Relations & Engagement at Hong Kong Hospital Authority

Pauline Wong


Chief Manager, Patient Relations & Engagement
Hong Kong Hospital Authority

Check out the incredible speaker line-up to see who will be joining Pauline.

Download The Latest Agenda

Conference Day One – 31 July 2019

Wednesday, July 31st, 2019


4:00 PM Patient Experience Survey in Hong Kong – A Tool to Engage Staff and Patients for Quality and Patient-Centred Care

  • Developing validated tools to conduct patient experience surveys for proactive collection of feedback from patients
  • Utilising survey results to provide patients with information for better patient experience and care
  • Incorporating survey results into improvement plans to nurture a compassionate and patient-centred care culture in the face of an increasingly technology-driven healthcare environment