Vice President, Global Customer Experience Johnson & Johnson
currently serves as Vice
President, Global Customer Experience, Global DELIVER. In his role, Scott is
responsible for developing the strategy and key programs to deliver outstanding
performance in Johnson & Johnson’s customer experience. He has accountability for our Global Customer
Service strategy, Supply Chain Customer Collaboration models, and e-capability
solutions, working closely with stakeholders in the Commercial and Supply Chain
organizations. He sits on the Global
DELIVER Leadership team.
Most recently, Scott served as Vice President,
Global Customer Management (CM) Strategy & Deployment, Janssen Supply Chain
(JSC). In this capacity, Scott was responsible for JSC global strategy,
end-to-end pharmaceutical supply chain strategy integration, and local market
access strategy design and implementation across our global markets. His team
was responsible for leading innovation for the Janssen Supply Chain with a
focus on the innovation process and customer insights. He led a Customer
Management team that is accountable for supply chain operational focus demand
management and strategic alignment with our pharmaceutical commercial partners.
In addition to his CM responsibilities, for over a year Scott led the Janssen
Asia Pacific Supply Chain, including production plants.
Prior to his role in Janssen Supply Chain, Scott
served as VP, Healthcare Policy, Managed Market Strategy & Contract Management
for Janssen Pharmaceutical and held numbers senior level roles in Ortho-McNeil
Janssen Pharmaceuticals and Aventis Pharmaceuticals. His leadership extended
across sales, account management, strategic customer marketing, brand
management, supply chain, and strategy & deployment disciplines.
is an experienced, strategic leader with more than 25 years in the
pharmaceutical industry. Scott joined
Johnson & Johnson (J&J) in 2004 through the women’s health business of
Ortho-McNeil Pharmaceutical, and he has held numerous senior-level roles since
then including the Vice President of the Strategic Business Group (SBG) at
Ortho-McNeil Janssen Pharmaceuticals (OMJPI) and member of the OMJPI Management
Board. Prior to joining Johnson & Johnson in 2004, Scott spent 17 years
with Sanofi-Aventis Pharmaceuticals in a variety of roles including field and
institutional sales, sales management, national and regional account
management, Strategic Customer Marketing and Brand Marketing.
earned his BA in Economics from the Whitemore School of Business and Economics
at the University of New Hampshire. He lives in New Jersey, with his lovely
wife and their three children.
Check out the incredible speaker line-up to see who will be joining Scott.
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