Scott Chilson

Scott Chilson currently serves as Vice President, Global Customer Experience, Global DELIVER. In his role, Scott is responsible for developing the strategy and key programs to deliver outstanding performance in Johnson & Johnson’s customer experience.  He has accountability for our Global Customer Service strategy, Supply Chain Customer Collaboration models, and e-capability solutions, working closely with stakeholders in the Commercial and Supply Chain organizations.  He sits on the Global DELIVER Leadership team.

Most recently, Scott served as Vice President, Global Customer Management (CM) Strategy & Deployment, Janssen Supply Chain (JSC). In this capacity, Scott was responsible for JSC global strategy, end-to-end pharmaceutical supply chain strategy integration, and local market access strategy design and implementation across our global markets. His team was responsible for leading innovation for the Janssen Supply Chain with a focus on the innovation process and customer insights. He led a Customer Management team that is accountable for supply chain operational focus demand management and strategic alignment with our pharmaceutical commercial partners. In addition to his CM responsibilities, for over a year Scott led the Janssen Asia Pacific Supply Chain, including production plants.

Prior to his role in Janssen Supply Chain, Scott served as VP, Healthcare Policy, Managed Market Strategy & Contract Management for Janssen Pharmaceutical and held numbers senior level roles in Ortho-McNeil Janssen Pharmaceuticals and Aventis Pharmaceuticals. His leadership extended across sales, account management, strategic customer marketing, brand management, supply chain, and strategy & deployment disciplines.

Scott is an experienced, strategic leader with more than 25 years in the pharmaceutical industry.  Scott joined Johnson & Johnson (J&J) in 2004 through the women’s health business of Ortho-McNeil Pharmaceutical, and he has held numerous senior-level roles since then including the Vice President of the Strategic Business Group (SBG) at Ortho-McNeil Janssen Pharmaceuticals (OMJPI) and member of the OMJPI Management Board. Prior to joining Johnson & Johnson in 2004, Scott spent 17 years with Sanofi-Aventis Pharmaceuticals in a variety of roles including field and institutional sales, sales management, national and regional account management, Strategic Customer Marketing and Brand Marketing.

Scott earned his BA in Economics from the Whitemore School of Business and Economics at the University of New Hampshire. He lives in New Jersey, with his lovely wife and their three children.