24 - 26 June, 2019
Novotel Sydney Central, Sydney, Australia

Conference Day Two: Wednesday, 26th June 2019

9:00 am - 9:30 am Conference Registration and Welcome Coffee

9:30 am - 9:40 am Opening Remarks

9:40 am - 10:20 am CROSS INDUSTRY CASE STUDY: Cross Industry Case Study: Improving Frontline Training Structures to Improve Governance and Productivity

  • Learning how regulation is assisting banks in updating their structure and allowing them the opportunity to crack down on potential misconduct
  • Implementing stronger training programs for teams that will lessen the risk of both internal and external miscommunication
  • Ensuring frontline teams are able to communicate with customers on complex programs in a sound and logical way
Monika Moutos, Risk, Assurance & Compliance Manager at WaterNSW

Monika Moutos

Risk, Assurance & Compliance Manager

10:20 am - 11:00 am Engaging Boards to Implement Effective Cultural Governance

  • Understanding the specific risks and events that should come to a committee’s attention that will enable clear accountability structures
  • Delegating responsibilities to ensure a more consistent approach to fulfilling governance on organisational systems and functions
  • Creating and developing a clear framework that involves the boards and committees to enact and create effective cultural change

11:00 am - 11:30 am Morning Tea And Networking Break

In this session, three presenters will highlight their most pressing challenges in managing risk and governance. Each presentation will be delivered in lightning fashion, a maximum of ten minutes, before the conference breaks into three groups, each led by a presenter who will continue the discussion in an interactive roundtable discussion.
Kylie McKiernan, Chief Risk Officer at Northern Sydney Local Health District

Kylie McKiernan

Chief Risk Officer
Northern Sydney Local Health District

Holly De Krester, Manager, Governance at City of Casey

Holly De Krester

Manager, Governance
City of Casey

12:30 pm - 1:30 pm Networking Lunch


1:30 pm - 2:10 pm Case Study: Automation and Risk Management: Clean Energy Finance Corporation’s Approach to Risk Maturity
The Clean Energy Finance Corporation are looking to move towards that next level of maturity in risk management through improving systems, their analysis and developing risk management capability within their staff more broadly across the organisation. These approaches help to enhance decision making and help to identify areas to improve, including risk appetite. In this session, Andrew will discuss:

  • Getting into a simple mindset to help staff understand and identify areas for improvement with technology, security and information
  • The process for selecting and implementing risk management technology to improve workflow and reduce manual processes
  • The importance of spending more time on analysis to achieve greater confidence, capabilities and performance
Andrew Jauncey, Head of Corporate Planning & Risk at Clean Energy Finance Corporation

Andrew Jauncey

Head of Corporate Planning & Risk
Clean Energy Finance Corporation


2:10 pm - 2:50 pm Case Study: Engaging Staff and Building a Positive and Responsive Risk Culture at Singleton Council
Since 2016 Singleton Council has worked diligently to build systems, develop risk capability and create a top-down approach to build a positive and responsive risk culture. As a result, the council has been recognised for their efforts, improvements and innovations to date. In this session, Deborah will discuss Singleton Council’s risk journey, sharing insights on:

  • Understanding cultural perceptions and attitudes to risk
  • Establishing the expectations and desired behaviours to ensure a consistent, proactive approach to managing risk response
  • Creating and developing a clear framework that involves executives to enact and create effective cultural change
Deborah McDonald, Manager, Integrated Risk at Singleton Council

Deborah McDonald

Manager, Integrated Risk
Singleton Council


1:30 pm - 2:10 pm Data Strategy and Governance: Understanding Your Responsibilities in Protecting Data and Information
  • Exploring areas where digitising can raise challenges with customer expectations, protecting the security of government and citizen data and information assets
  • Information and Cyber Risks – Understanding the systems and guidelines needed to protect private information
  • Determining the responsibilities of staff and response to data: Who is allowed to access data and what can be done with the data?


2:10 pm - 2:50 pm Case Study: Governance Redesign at the Australian Reinsurance Pool Corporation: Insights into Cultural and Policy Transition to Strengthen Future Engagement
In the past 12 months, the Australian Reinsurance Pool Corporation have undergone a significant overhaul in the way risk, governance and compliance is managed. Since the relocation of the office from Canberra to Sydney three years ago, the organisation has focused on completely redesigning their governance frameworks as a result of the dramatic changes that took place with the organisational structure, culture, and roles and responsibilities of management. This in turn has helped the organisation to adopt a more future focused state to responding to risk and governance.

  • Detailed recommendations to move from the current state to future state and what needs to be improved
  • Strategies to overhaul a large number of documents and statements into a rationalised number to help simplify processes
  • Educating staff on responsibilities and reporting structures to create engagement and assist with decision making
Justin Gordon, Senior Manager, Enterprise Risk & Crisis Response at Australian Reinsurance Pool Corporation

Justin Gordon

Senior Manager, Enterprise Risk & Crisis Response
Australian Reinsurance Pool Corporation


3:20 pm - 4:00 pm CASE STUDY: Opportunities for Governance and Risk Redesign at the Department of Jobs, Precincts and Regions

The Department of Jobs, Precincts and Regions was established on the 1st January 2019 after the Victorian state election in 2018 split a super department into two smaller groups. While machinery of government changes can present challenges at first glance, it presents a greater opportunity to redesign and reset the approaches and designs of governance and risk guidelines. It gives opportunity to learn from the past and build on improvements with engagement, training and how to integrate it in business planning. In this session, Hisham will reflect on the governance and risk journey from the former Department of Economic Development, Jobs, Transport and Resources and how their learnings will translate into the strategies for the new department.

  • Insights into the policies and processes before the machinery of government change and the lessons and applications that will be utilised to overcome potential obstacles in the future
  • Ensuring ongoing governance and risk management training and awareness as the key to fully integrating it into the business
  • Understanding stakeholder management and influence to ensure a consistent approach from the former to the new
Hisham Moustafa, Assistant Director, Risk & Insurance at VIC Department of Jobs, Precincts and Regions

Hisham Moustafa

Assistant Director, Risk & Insurance
VIC Department of Jobs, Precincts and Regions

4:00 pm - 4:40 pm Understanding Ethical Behaviour and Developing Risk Courage

Informed, authentic and courageous underpins true risk management. Liza will examine the conditions which need to exist for us to accept and identify true risk and face uncertainty head-on. Being consciously aware of the barriers to effective risk management is the first step to clearing the path toward bold action and innovation. Organisations and individuals needs to be prepared to question their own biases and what ethical behaviour means to them.

  • Articulating and communicating roles and responsibilities of conduct
  • Questioning and overcoming individual and organisational biases
  • Recognising people who identify risks so that change can occur
Liza Nadolski, Risk Insights Specialist at icare

Liza Nadolski

Risk Insights Specialist