27 - 28 November, 2019 | Hilton, Brisbane

Aged Care Day One: Wednesday, 27 November 2019

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am Improving Resident Experiences with Odyssey Health Group’s Innovative $81 Million Resort-Style Community in Robina

Construction on the first stage of Odyssey Health Group’s $81 million luxury aged care community in Robina is underway! With the first residents expected by mid-2020, take the opportunity to learn about:

  • Their strategy and goals for 148 apartments across three towers includes Child Care, Private Aged Care and Special Disability Accommodation (SDA)
  • The community’s resort-style environment features concierge service, on-site chef prepared meals, pet-friendly spaces, several sky gardens, and a professional 24-7 on-site care team
  • Collaborating with the builder to offer early bird residents the option to customise their apartment to suit individual needs
  • How the pet-friendly community and 5-star hotel environment will benefit and improve the experience of residents and their family and friends
Rebecca Hamer, Wellness Manager at Odyssey Private Aged Care

Rebecca Hamer

Wellness Manager
Odyssey Private Aged Care

9:40 am - 10:10 am Solution Provider Session

10:10 am - 10:40 am Top Tips Panel: How to Be an Employer of Choice to Stay Ahead of the Competition

Hear top tips from some of Queensland’s leading aged care providers on how to be an employer of choice to not only stay ahead of your competition but also attract and retain talent. Learn how to:

  • Be flexible to the changing needs and expectations of modern Australians (both staff and clients)
  • Prepare the workforce for the new Single Quality Aged Care Standards
  • Promote the aged care sector as an industry of choice to potential candidates
  • Challenge the negative perceptions of the aged care sector
Emma Lingius, Group Executive Officer at Seasons Aged Care

Emma Lingius

Group Executive Officer
Seasons Aged Care

Sue Davenport, Manager at Embracia

Sue Davenport


10:40 am - 11:00 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm Case Study: TBD

12:00 pm - 12:30 pm Adapting Montessori Methods into Existing Facility Design to Support People Living with Dementia

Montessori environments provide renewed purpose for people living with dementia by allowing them to engage in meaningful activities and roles. Montessori methods were used in the environmental design of Blue Care’s Wirunya facility to significantly reduce disruptive behaviours and drive a respectable culture. Learn how to:

  • Develop a partnership with dementia care consultants and establish a shared vision for staff and residents
  • Focus on the person’s capabilities by valuing and validating what people living with memory loss can contribute to
  • Put the resident at the centre of care to improve their journey during transition from residential aged care to acute care environments

Nerida Pankhurst

Support Officer Lifestyle
Blue Care

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm Lessons Learned in Piloting a Peri-End-of-Life Model for the 21st Century

Integrum Aged Care + is a new service being trialed by Silver Chain Group to support people with complex chronic conditions, keeping them safe at home and out of hospital. Learn how Silver Chair Group is using this evidence-based model of care to:

  • Achieve a significant reduction in hospital admissions and emergency department attendance 
  • Integrate health and aged care services to deliver care in the community as opposed to within the hospital setting
  • Deliver improvements in the patient’s quality of life and level of care, and support people to stay at home for as long as they choose
Daryl Kroschel, National Medical Director & Director of Clinical Care at Silver Chain Group (WA)

Daryl Kroschel

National Medical Director & Director of Clinical Care
Silver Chain Group (WA)

2:00 pm - 2:30 pm Make Ends Meet: Putting Digital and Data in the Centre of Business to Seamless Care Environment at Suncare Community Services

Technology is an enabling tool that should underpin everything that we do. Suncare Community Services lives by this mantra as they digitise systems and data processes to create a seamless care environment with greater efficiencies and a genuine culture of transparency and accessibility. Learn how they are:

  • Not only gaining efficiencies by using technology to reduce costs, but simplifying processes and improving the quality of both customer and staff experiences
  • Applying artificial intelligence, machine learning and automation to process mapping and ensuring data integrity and reducing the opportunity for human error
  • Partnering with data scientists to make the most of their data and draw conclusions that inform strategic decision making
Russell Mason, Chief Executive Officer at Suncare Community Services

Russell Mason

Chief Executive Officer
Suncare Community Services

2:30 pm - 3:00 pm Identify and Embody Your Unique Selling Point to Truly Differentiate Your Business

Learn how Diversitat lets “diversity” – their unique selling point – be the embodiment of their vision, strategy and culture to succeed in this increasing competitive and consumer-driven environment, by:

  • Creating inclusive, safe and welcoming spaces and activities for multicultural communities
  • Diversity planning and practice and reporting with Diversity plans
  • Diversity and inclusion – it makes good business sense
  • Addressing the new CHSP spirituality guidelines to reveal and respect the “Sacred” individual needs of culturally diverse seniors
Robyn Martinez, General Manager at Diversitat

Robyn Martinez

General Manager

3:00 pm - 3:30 pm Networking Afternoon Tea

3:30 pm - 4:00 pm Lessons Learned in Trialing Intergenerational Living to Improve Social Interactions and Behaviours between University Students and Residents

The University of the Sunshine Coast is trialing living arrangements with six students to live in decommissioned rooms in the Cooinda Aged Care Centre. Learn about:

  • The scheme and Win-Win arrangement, with students being required to interact on a social basis with residents in return for significantly reduced rent
  • Embedding psychology into residential aged care through intergenerational living and socialisation to help residents combat aged related loneliness and take their mind off aches and pain
  • The challenges of a trial housing arrangement, which requires careful planning with all parties to ensure common vision and aligned expectations
Robyn Kross, Chief Executive Officer at Cooinda Aged Care

Robyn Kross

Chief Executive Officer
Cooinda Aged Care

4:00 pm - 4:30 pm Stay Abreast of Future Policy Settings in Residential, Community and Home Care to Succeed in the Competitive Environment

The aged care sector has been under a lot of scrutiny what with CDC reform, the Royal Commission into Aged Care Quality and Safety and more recently, the transition to the new quality standards from 1 July.
This session gets you up to speed with the re-elected Liberal Government’s policies that will impact the aged care sector, in particular:

  • New funding model for residential aged care and how this will impact your business
  • New quality standards and best practice case studies for compliance
  • Interim report recommendations from the Aged Care Royal Commission that you should be aware of
  • Impact of the Aged Care Royal Commission on our workforce

4:30 pm - 4:30 pm Networking Drinks