Gold Coast Private Hospital
Health Facility Design and Development: Plenary Day Two - 29 November 2018
Thursday, November 29th, 2018
12:00 PM Designing Flexible Non-Clinical Spaces to Augment the Patient Experience and Enable Future Expansion Development Plans
Gold Coast Private Hospital (GCPH) is a $230 Million technology-enabled and sustainable facility, making it one of Australia’s largest private hospitals. Designed with flexibility for expansion to accommodate future demand, GCPH delivers superior patient experience by creating a welcome, non-clinical hotel-like setting.
- Delivering exceptional patient care through their model of care – It goes beyond the physical infrastructure; it’s also about the people. For example, they provide hotel-like services to enhance customer experiences by providing high teas and celebratory dinners for new mums and dads
- Being customer-focused – Soft skills training is inherent to generating a friendly ambiance and patient rounding for human connectedness whereby every day the manager has to see a new patient and every second in charge has to see every patient in the ward
Clinicians are proactive, making informed decisions based on live data and feedback