With an increased focus on quality outcomes for consumers driven by the single quality framework, the aged care sector needs to better partner, co-design and engage with consumers to achieve excellence in quality of care and experiences. Learn how to:
Develop a consumer engagement and participation strategy to empower consumers and enable constructive feedback
Improve your relationship with consumers by creating a supportive and transparent culture that builds on their trust and loyalty to the business
Personlise care programs to better meet their needs and expectations
Check out the incredible speaker line-up to see who will be joining Lincoln.