27 - 28 November, 2019 | Hilton, Brisbane

Melinda Parcell

Executive Director - Community and Rural Services
West Moreton Health

Digital Healthcare: Plenary Day Two - 29 November 2018

Thursday, November 29th, 2018

10:10 AM Panel Discussion: Delivering Healthcare Services in Regional Areas – Ensuring Technology Investments are Fit for Purpose and Sustainable

 In cities, there is the assumption that we are always connected. However, the country side will inevitably experience black spots, which impacts the reliability, quality and safety of healthcare service delivery. In light of this need to build and integrate technology that is fit for purpose in regional areas, this panel will discuss:

  • Establishing metrics for ROI of telemedicine such as utilisation rate, patient satisfaction, prescription rate and clinician response time; and benchmarking against them for best practice
  • Delivering EMR in remote areas and technology barriers and the impact of distance on timeliness and reliability of data sharing, network speed and interfacing with other systems
  • Human resource barriers, including digital literacy and adjusting to new work processes
  • Decentralising technology services so that remote areas receive the same level of equity as cities
  • The need to build a capacity to sustain and support EMR in remote areas


3:00 PM Case Study: Realising the Benefits of Patient Led Healthcare – Integrating Smart Home Technologies and Personalising Services to Improve Experiences and Health Outcomes

As the fastest growing health service in the state, West Moreton Health is the first in Australia to trial a “mobile enabled care” program that targets high needs patients. A key component of this program is the provision of in-home smart monitoring and the integration of telehealth solutions to enable self-managed care and independent living. In this session, Melinda will discuss:

  • The positive uptake among clinicians and how this model of care has improved workflow efficiency and reduced incidents through early intervention enabled by real time data and smart technology
  • Human connectedness – Enabling the patient to drive care from their own home and its direct correlation to improving one’s mentality and health and well being thereof
  • ROI – At only 12 months in, West Moreton is already seeing a 30% reduction in hospital presentation, saving over 1,000 bed days and receiving improved patient reported outcomes

Check out the incredible speaker line-up to see who will be joining Melinda.

Download The Latest Agenda