27 - 28 November, 2019 | Hilton, Brisbane

Michael Daly

Executive Director Clinical Governance
Metro South Health

Health Facility Design and Development: Plenary Day Two - 29 November 2018

Thursday, November 29th, 2018

11:30 AM Case Study: Being Patient-First – Benchmarking Against World Best Practice in Safety and Quality Improvement

Hospitals worldwide experience high levels of patient harm, with generally 1 in 10 patients harmed and 1 in 200 patients seriously injured. With reference to high performing hospitals, particularly in Europe and North America, Michael will discuss:
  • The current status of safety and quality performance around the world
  • The key challenge is not what to do, but how to do it – Insight into best practice strategies, including professional accountability systems, workforce redesign, having clear and transparent goals, high staff engagement and building workforce capacity and capability to improve workflow
  • Emulating the best performers – Challenges around building a patient-centred culture, the role of leadership, workforce redesign and moving beyond Type 1 change (maintaining business as usual) to Type 2 change (quality improvement)

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda