Robyn Martinez

General Manager Diversitat

Aged Care Day One: Wednesday, 27 November 2019

Wednesday, November 27th, 2019

2:30 PM Identify and Embody Your Unique Selling Point to Truly Differentiate Your Business

Learn how Diversitat lets “diversity” – their unique selling point – be the embodiment of their vision, strategy and culture to succeed in this increasing competitive and consumer-driven environment, by:

  • Creating inclusive, safe and welcoming spaces and activities for multicultural communities
  • Diversity planning and practice and reporting with Diversity plans
  • Diversity and inclusion – it makes good business sense
  • Addressing the new CHSP spirituality guidelines to reveal and respect the “Sacred” individual needs of culturally diverse seniors

Aged Care Day Two: Thursday, 28 November 2019

Thursday, November 28th, 2019

10:00 AM Panel Discussion: Strategies to Meaningfully Engage with Customers to Improve Care and Experiences

With an increased focus on quality outcomes for consumers driven by the single quality framework, the aged care sector needs to better partner, co-design and engage with consumers to achieve excellence in quality of care and experiences. Learn how to:

  • Develop a consumer engagement and participation strategy to empower consumers and enable constructive feedback 
  • Improve your relationship with consumers by creating a supportive and transparent culture that builds on their trust and loyalty to the business 
  • Personlise care programs to better meet their needs and expectations

Check out the incredible speaker line-up to see who will be joining Robyn.

Download The Latest Agenda