There was so much to name and highlight during the 22nd edition of SSOW Europe - the No. 1 event for Europe’s shared services, GBS and sourcing leaders, and we are very proud to bring all of these together in this year's post-show report, as we move towards the future with our amazing shared services community!

Read more and discover:

• Who attended SSOW 2022
• The 12 key themes at SSOW 2022
• The top 10 sessions from SSOW 2022
• Key session highlights
• The 2022 SSON Impact award winners
• #SSOW2022
• Party with SSOW
• The SSOW road trip
• What our attendees had to say
• Our sponsors
• Who is SSON and how can they help you
• What's up next for SSOW!

Download the full post-show report here >>>

The road ahead for GBS towards 2030: Reconnect, Recalibrate, Rewire!

Ahead of SSOW Europe 2022, this infographic includes exclusive insights from the SSON Analytics Report 2022, where respondents were asked to shed light on their Intelligent Automation (IA) investment priorities in the next year. This infographic is a perfect snapshot of the latest Global Business Services (GBS) & Shared Services and Outsourcing (SSO) centres IA investment trends, to see where your competitors and peers are focusing their resources, and to help you stay ahead in the digital era.

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Ahead of SSOW Europe 2022, this short presentation includes key takeaways from the SSON Analytics Report 2022 on the future of work and what this means for Global Business Services (GBS) & Shared Services and Outsourcing (SSO) centres, to help you navigate the ever-changing landscape and the pave road ahead towards 2030.

Respondents were asked to share their thoughts and insights on how they overcome health and wellness concerns brought on by the past year, and how the pandemic has impacted their office space and recruiting strategies.

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What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world?

To help you answer these questions and navigate the ever-changing landscape, this interactive Visual Analytics Workbook analyses data from European respondents in SSON’s 2022 State of Industry survey to uncover the latest European GBS & shared services trends.

As Global Business Services (GBS) organisations continue to advance enterprise transformation, the journey ahead is fraught with challenges and new complexities. They are tasked to recalibrate operating models, adapt to the hybrid working environment, increase their influence and drive supply chain transformation. All of these make the path towards the future of GBS a challenge to navigate. Not to mention GBS organisations are still expected to lead the way and support enterprise businesses to drive office integration, champion digital transformation and incubate innovation to fuel organisational transformation, all whilst finding new ways to deliver value.

Ahead of the SSOW Europe 2022 flagship event, we spoke exclusively to Lars Hölzer, Head of Global Business Services Operations and Global Process Owner Financial Services at Lufthansa and Paul Bartley, VP Service Delivery at Alcoity Inc., about how the last 18 months has changed the way we manage GBS, the biggest risks and opportunities of GBS, and the initiatives for developing the future blueprint of GBS.

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Over the last 18 months, the Shared Services (SSO) and Global Business Services (GBS) industry has learned a great deal more about resilience and agility. As we re-emerge from the aftermath of the global pandemic, GBS organisations are expected to continue to up their game and support enterprise businesses in many different ways. Post-pandemic, GBS organisations need to continue leading process integration, championing digital transformation, incubating innovation to fuel organisational transformation, whilst continuing to find new ways of delivering value. All of these factors make robust transformation, the new ways of working and an integrated, digital and resilient GBS, more important than ever before. SSON recently hosted the first returned in-person SSOW UK & Ireland Leaders Summit, to facilitate these important conversations and advance developments in the industry.

Ahead of the SSOW Europe 2022 event, this report brings a summary of key speaker insights from the SSOW UK & Ireland Leaders Summit, to shed some light on how they are advancing their journey and paving the road ahead for digital transformation, GBS evolution and the future of work.

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• The path to increasing efficiency in Accounts Receivables
• Insights on how best to judge your O2C investment success
• Utilising automation to drive the best from your teams
  

As we recover from the events of the last 18 months, everybody is working hard to get back to some sort of ‘business as usual’, by brainstorming solutions and finding new ways to tackle challenges, to modernise the Order to Cash (O2C) function and succeed in this digital climate. Innovation is key for Shared Services Organisations (SSO) and Global Business Services (GBS), with the Accounts Receivable and O2C functions being a particular focus for transformation. Innovation is also critical for SSO and GBS to be able to survive and thrive in these continuously changing times, caused by advancements in technology such as Artificial Intelligence (AI) automation, as well as rapid developments in O2C management and Shared Service Centres (SSCs). Thus, it is important to reassess SSCs, create future investment plans for SSCs and drive insight capabilities to accelerate business growth.

Following a roundtable discussion hosted by Shared Services & Outsourcing Network (SSON) and HighRadius, industry experts shared insights on how innovation can help achieve shared service success and build industry resilience.

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Shared Services and Global Business Services (SSO & GBS) have undergone a seismic strategic shift as we begin to recover post-pandemic. With the hybrid working model gaining long-term favour across the globe, the way in which GBS are managed and operated to deliver true efficiency has been fundamentally altered.

Ahead of this year's SSO & GBS Virtual Exchange Europe, we spoke exclusively to Vladimiro Ferreira, Head of Automation CoE and Innovation Manager at SEG Automotive, on the lessons learned and opportunities of Digital Twins within SSO&GBS.

Download the full interview now >>