Conference Day Two: Friday 25th October 2019
8:45 am - 9:15 am Conference Registration and Welcome Coffee
9:15 am - 9:20 am Day One Wrap-Up, Day Two Rev-Up!
Guy Hedderwick
CEO Arena Stadium Management, Adelaide 36ers and Adelaide LightningTitanium Security Arena
9:20 am - 10:00 am NSW Stadia Strategy - ANZ Stadium Redevelopment and Western Sydney’s Bankwest Stadium
Venues NSW is currently working with the NSW Government on the delivery of significant upgrades to sporting and entertainment infrastructure. This session will explore:
- Delivering benefits to stakeholders through a network of sporting and entertainment venues
- Features of Western Sydney Stadium that will allow fans to be closer to the sport and create a vibrant hub for visitors
- Developing investment plans that align with the NSW Government’s vision for the Greater Parramatta to Sydney Olympic Peninsula(GPOP)
10:00 am - 10:40 am Enhancing Fan Experience, Increasing Revenue & Decreasing Operating Costs at Johan Cruijff ArenA
10:40 am - 11:10 am MORNING TEA AND NETWORKING BREAK
11:10 am - 11:50 am Harnessing an Unprecedented Fan Experience for the Next Generation of Fans through Technology
This session will explore strategies to cater for changing fan expectations. Specially focusing on connectivity, social media and digital facilitates.
- How fans are changing and key barriers to fan experience, exploring the generational differences
- Innovative catering options to meet the needs of the new fans
- Tracking customer flows through different points of sale to enhance the customer experience
Guy Hedderwick
CEO Arena Stadium Management, Adelaide 36ers and Adelaide LightningTitanium Security Arena
11:50 am - 12:30 pm Melbourne Park Redevelopment - Collaboration and partnerships to enhance the fan experience
The $972 million Melbourne Park Redevelopment has been delivered over nearly 10-years in the heart of Melbourne. Construction has recently started on its third and final stage. Home to the Australian Open tennis tournament, and more than 600 entertainment events, the world famous precinct attracts more than two million visitors per year. This session will explore project governance and how development and delivery has been managed while ensuring the fan experience is maintained and enhanced.
- Setting up for success – project governance in a complex government and project sector environment
- Enhancing the fan experience – managing the development and delivery of major infrastructure in a live sport and event environment
- Scaling project learnings – transferring learnings to other projects of varying size, scale and complexity.
Ben Delaney
Senior Project Director, Sport and Entertainment InfrastructureDevelopment Victoria
12:30 pm - 1:30 pm NETWORKING LUNCH
1:30 pm - 2:10 pm Interview with International Keynote Speaker
2:10 pm - 2:50 pm Maeffis Case Study
2:50 pm - 3:20 pm AFTERNOON TEA AND NETWORKING BREAK
3:20 pm - 4:00 pm Interactive Panel Discussion: How Law Enforcement and Stadium Stakeholders Can Work Together to Ensure Resilient Security Operations for Major Events
- Strategies to reduce key security factors stadiums face during major events
- Building security protocols into the planning of major events
- Developing a culture of security that is sustainable and engages government stakeholders
Panelists
Brian Yates
State Planning Unit Manager, Major Events & Emergency Management CommandNSW Police Force